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Usage Assurance

End-to-end approach for monitoring and control revenue leakage in telecom environments due to misaligned usage record errors

Audit the service usage for Revenue Assurance purposes

As demand for data and for digital services grows, operators face a continuous balancing act around investment in networks, spectrum, software and services. This leads operators into having to manage a multitude of separate vendor environments, often resulting in a complicated maze of silos connected by inefficient manual processes. This complexity can lead to problems capturing, correlating, tracking and billing individual usage events. RAID Usage Assurance ensures the integrity, accuracy and timeliness of information derived from the network through to the billing system for each customer-configured service.
Audit the service usage for Revenue Assurance purposes
Usage Assurance Alarms

Service bundling, data and IoT services open up a direct link to new areas of leakage

Billions of network events are generated by telecom subscribers around the world every day. Every call, text, email or download can create hundreds of individual events that need to be captured, correlated, tracked and billed. Moreover, the quantity and complexity are only increasing - with new services, content, partners and devices being introduced daily. Tracking and measuring these events are how service providers bill their subscribers and partners, and it all needs to be done correctly – because mistakes equate to either lost revenue, or overbilled (and unhappy) customers.

6 sources of revenue leakage in the absence of Usage Assurance

Wholesale under-charging
Inaccurate billing and reconciliation due to unreliable and inaccurate usage data records of incoming and outgoing traffic of value added services delivered to customers and partners can generate revenue leakage, minimize profitability as well as generate partner disputes.
Service under-charging
For metering accuracy, the inability to automatically and systematically match service usage data records along the value chain will result in unbilled transactions and over-charged and under-charged customer and service transactions.
Negative Margins
Negative margins can occur when sharing revenue with content partners. This occurs due to incorrect rating of events or missing partial records of the service usage in the course of generation, monitoring or analysis of these records during the settlement process.
Inaccurate technology migrations
During mergers and acquisitions or technology upgrades, one of the biggest challenges that CSPs face is service usage records being dropped, corrupted, lost, delayed or even not being generated, leading to revenue leakage.
Wrong mediation guiding rules
Once the collected CDRs are processed, the mediation system pushes all of the CDRs to the billing system because mediation and billing systems usually run on different machines. Errors during the mediation process will result in revenue leakage.
Lost or incomplete files
Subscriber usage in telecommunications is recorded in call detail records (CDRs). Handling the introduction of new service CDRs in a timely manner and with minimum changes in processing flows will protect against revenue leakage.

Can't see the forest for the trees?

Harness the power of your data to connect the dots between strategy, risk and performance.

Prebuilt audit controls for revenue assurance

RAID Revenue Assurance modules include a set of prebuilt business validations that help analysts to address issues right out-of-the-box. Due to its intuitive graphical modelling interface, RAID’s business validation features enable operators to explicitly define, analyze, execute, audit and maintain a wide variety of rules that map directly to a business’s underlying business logic. Multiple built-in checkpoints can ensure that all issues identified are reported and tracked, providing an all-inclusive view of the risk management process, enabling service providers to rapidly evolve the prevention of revenue leakage on a continuous basis.
Usage Assurance key risks

Key risks addressed by RAID Usage Assurance

  • Every communication service can create dozens of individual events that need to be captured, correlated, tracked and billed
  • Quantity and complexity is only increasing with new services, content and devices being introduced daily
  • Each event may be dropped, modified, corrupted, lost, delayed or even not be generated into the revenue stream
  • Tracking and measuring these events is critical for service providers to be able to correctly bill their subscribers and partners
LTE Roaming Assurance

Stop the struggle of monitoring and auditing partner billing and settlements

RAID Usage Assurance enables CSPs to track, measure and audit network event generation for wholesale settlement of third-party traffic, such as interconnection and roaming voice, SMS and data services coming from other operators, as well as content coming from agreements with other value-added service providers (VASP). RAID Usage Assurance is a highly versatile solution, providing various interfaces to digital content platforms and marketplaces, allowing operators to monitor and audit the usage of other value added services, such as:
  • Music subscriptions
  • TV Shows and Movies
  • Mobile Money transaction validation and settlement
  • Mobile Gaming and Apps

REVENUE ASSURANCE IN THE 5G ERA

The goal of this paper is to analyze the impact 5G networks will have on how CSPs look for revenue assurance as part of their risk management strategy.
Going digital brings a multitude of chargeable detail records

Going digital brings a multitude of chargeable detail records

Service Providers' businesses are changing and a radical shift in networking and architecture is underway to support this. As new services need continuously increasing capacity, performance and agility to support CSP growth, RAID Usage Control monitors the collection of these events and other usage data for cost efficiency purposes. Metrics on user behaviour and service usage are monitored and analysed in order to ensure partners and subscribers are billed correctly for their consumption, for example in the case of voice call duration, VOD ordered, bandwidth used, or IoT network consumption.

How MTN Group is Leveraging RAID for Revenue Assurance

MTN Group Limited operates in the telecommunications industry offering voice, data, digital, Internet of Things, mobility, security, managed network, and cloud solutions. The company also provides digital services, such as mobile money account; and entertainment services, including MTN Music and Play. The company utilizes WeDo Technologies RAID to assure billing accuracy for its 230 million subscribers in 21 countries in Africa and the Middle East.
Leverage Machine Learning for Revenue Assurance

Leverage Machine Learning for Revenue Assurance

RAID Usage Control, monitors the xDR-generation process, beginning at the switching centers and service platforms, and tracking activity all the way through to the customer invoice. Signalling or session data can be included in the reconciliation process, with aggregated data collected from several measurement points along the revenue chain and then reconciled using historical, cross-system and threshold validation rules. Machine-Learning mechanisms and pre-integration with SQM provides the additional benefits of a revenue assurance threshold alarm mechanism, which allows alerts to be raised early enough to prevent customer incidents.
Assuring the value of 5G deployments

Assuring the value of 5G deployments

The ability to create network slices with 5G is a key technical enabler for new business models. Valuable new business services for various technical and business purposes will be configured using these network slices, which enterprises may in turn monetize. Each trigger condition (i.e. chargeable event) defined for the 5G data connectivity converged charging functionality, needs to be linked with the associated behaviour when they are met. Real-time processing, tagging, aggregation, and temporal correlation are part of the RAID UC monitoring capabilities in order to audit immediate and deferred chargeable events for 5G offline, converged online and offline charging.

Increase Your Revenue Assurance Maturity by Deploying RAID

Provisioning Assurance
Audit order management and provisioning processes along the OSS and the network to deliver the exceptional service desired by customers, while eliminating revenue leakages and poor customer experience.
Prepaid Balance Validation
No matter the subscription type, network, device or service, RAID Prepaid Balance Validation (PBV) affords the utmost flexibility in auditing customer account balances.
Rating and Billing Validation
Provides an independent rating audit to identify billing errors due of the diversity of rates and pricing schemes in a 5G environment. Monitors the billing process with raw data validated against historical and statistical data or against other data sources to assure correct invoicing.

End-to-end Platform for Risk Management

Built from the ground up and completely owned by WeDo Technologies, RAID is a robust platform on which all our risk management products are built. With a range of prebuilt auditing and monitoring packages, built for Revenue Assurance, Fraud Management and Business Assurance, RAID delivers a full-service solution from data collection all the way through to risk detection and traceability of case resolution.
190624 wedo number one

The market leader in Revenue Assurance

RAID is the most trusted revenue assurance software in the telecom market, according to industry analysts such as Gartner, Analysis Mason and Frost & Sullivan. Currently deployed at more than 100 operators around the world, in a variety of network environments and supporting a variety of telecom services, RAID is the go to software solution for Revenue Assurance. The technology-agnostic platform enables the auditing of provisioning of anything, anywhere, providing rapid integration and orchestration across siloed systems, for revenue assurance processes.

Choose How You Want Your RA Deployed

Adopt the RAID platform and choose the deployment option that best fits your business needs, budget, and resources. If your company still doesn’t have a full public cloud policy due to security and compliance issues, WeDo Technologies provides an alternative in private and hybrid cloud models to deploy RAID with its prebuilt risk management modules or apps.