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Workforce Management Assurance

Monitor the management of staff activities and measure workforce performance based on activities and outcomes

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Challenges

Key risks addressed by Workforce Management Assurance

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  • Are work orders accurate and executed in a timely fashion?
  • How many reassignments or reschedules are there?
  • How big is the work order backlog?
  • Are the supplier/partner requisitions accurate and being executed on time?
  • Are all supplier/partner costs under control?
  • Are settlements and payments under control?
  • Are supplier/partner invoices accurate?
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RAID Workforce management assurance

Engineered to continuously monitor the operational and business KPIs associated with the activities of your field staff.

With Workforce Management Assurance, you will be able to audit work orders in terms of performed work, additional services, reported and extra costs, execution time, and re-assignments. This minimizes overstaffing, overtime or shrinkage, travel costs, SLAs, and disputes.

Business Auditing Validations

Out-of-the-box controls for Business Auditing

  • Easy to use Validation workflow

    Continuous auditing eliminates manual sampling by automating the way internal auditors test controls

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  • Visual Rules Model

    Get started quickly with a comprehensive set of out-of-the-box rules mapping your business

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  • Prebuilt Business Rules

    Visual interface makes it easy to create and edit rules

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  • Actionable Alarms

    By identifying exceptions and control violations as they occur, analysts are able to minimize risks coming from waste, fraud and inefficiencies

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KPIs and Dashboards

Decision makers can use KPIs to implement compliance rules and monitor business goals, go with one click to RAID interactive dashboards to investigate further or even receive alerts and notifications when data changes critically or passes a certain threshold.

KPIs and Dashboards
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Case management

Taking a unified, organization-wide, customer-centric approach to uncovering relevant information can empower your employees, helping them make better decisions faster, and deliver service more efficiently.

RAID's Case Management is unique because it has been designed to deliver business analysts the right content so they can make more accurate decisions, and assure better business outcomes.

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Data Loading

RAID's Web Based Flow Editor allows for easy and fast configuration of data loading processes, thus enabling high performance data integration to get the most out of big data.


RAID supports extended big data integration, including Hadoop data sources and file processing at HDFS level, while at the same time also providing continuous data processing through message based interfaces for immediate reaction to events.

Out of the box prevention controls to assure your business

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    Promote efficient and effective workforce management and ensure delivery to the end customer

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    Audit workforce supplier settlements and payments

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    Support the management of the supplier/partner network

Tailored solutions

Discover our extended set of solutions for operational assurance in specific risk areas

Keep customer acquisition costs to a minimum and assure that commissions and chargebacks are correctly calculated and paid.

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Control and audit supplier-related money flows in order to manage outlfows.

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Enable order management performance measurement and monitor provisioning orders, costs, delays and system outages.

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Audit the internal process of resolving customer incidents from the creation of a trouble ticket through the solving process.

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Monitor the accuracy of the customer credit scoring process and the various collection and dunning strategies.

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Recover costs by auditing the provisioning of rented resources and their relationship with customers.

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Improve business performance and optimize operational profits and the customer experience at a subscriber level.

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Need more information or ready to get started?

We are present in 10 office locations around the world. Check our nearest office and get in contact with us.

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