Engineered to ensure data accuracy of orders and to estimate order handling process costs, allowing you to effectively manage order handling processes and customer provisioning.
With Order Handling Assurance, you will be able to audit SLA fulfilment according to business goals and at the same time monitor customer satisfaction during and after order completion.
Business Auditing Validations
Out-of-the-box controls for Business Auditing
Easy to use Validation workflow
Continuous auditing eliminates manual sampling by automating the way internal auditors test controls
Visual Rules Model
Get started quickly with a comprehensive set of out-of-the-box rules mapping your business
Prebuilt Business Rules
Visual interface makes it easy to create and edit rules
By identifying exceptions and control violations as they occur, analysts are able to minimize risks coming from waste, fraud and inefficiencies
KPIs and Dashboards
Decision makers can use KPIs to implement compliance rules and monitor business goals, go with one click to RAID interactive dashboards to investigate further or even receive alerts and notifications when data changes critically or passes a certain threshold.
Taking a unified, organization-wide, customer-centric approach to uncovering relevant information can empower your employees, helping them make better decisions faster, and deliver service more efficiently.
RAID's Case Management is unique because it has been designed to deliver business analysts the right content so they can make more accurate decisions, and assure better business outcomes.
RAID's Web Based Flow Editor allows for easy and fast configuration of data loading processes, thus enabling high performance data integration to get the most out of big data.
RAID supports extended big data integration, including Hadoop data sources and file processing at HDFS level, while at the same time also providing continuous data processing through message based interfaces for immediate reaction to events.
Out of the box prevention controls to assure your business
Improve order handling data entry and feasibility decisions
Promote a pro-active and effective order handling process across all teams and systems
Audit the internal process of resolving customer incidents from the creation of a trouble ticket all the way through to the problem solving process
Discover our extended set of solutions for operational assurance in specific risk areas