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Customer Collections Assurance

Monitor the accuracy of the customer credit scoring process and various collections and dunning strategies

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Challenges

Key risks addressed by Customer Collections Assurance

Customer Collections_Challenges
  • Are the customers’ risks well defined?
  • How accurate are our collections strategies?
  • How efficient are our negotiation plans?
  • Who are the best data collection agents/legal agencies?
  • What is the monthly churn rate?
  • How is overdue debt aging?
  • Which is the monthly churn rate?
Customer Collections_Challenges

RAID Customer Collections Assurance

Engineered to control scores, segmentation and risk levels for new and existing customers in order to identify possible bad debt and high risk customers.

With Customer Collection Assurance, you will be able to audit and improve the efficiency of the collections strategy by monitoring dunning activities, overdue invoices, amounts to be collected and paid, and also agreement plans negotiated with the customer.

Business Auditing Validations

Out-of-the-box controls for Business Auditing

  • Easy to use Validation workflow

    Continuous auditing eliminates manual sampling by automating the way internal auditors test controls

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  • Visual Rules Model

    Get started quickly with a comprehensive set of out-of-the-box rules mapping your business

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  • Prebuilt Business Rules

    Visual interface makes it easy to create and edit rules

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  • Actionable Alarms

    By identifying exceptions and control violations as they occur, analysts are able to minimize risks coming from waste, fraud and inefficiencies

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KPIs and Dashboards

Decision makers can use KPIs to implement compliance rules and monitor business goals, go with one click to RAID interactive dashboards to investigate further or even receive alerts and notifications when data changes critically or passes a certain threshold.

KPIs and Dashboards
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Case management

Taking a unified, organization-wide, customer-centric approach to uncovering relevant information can empower your employees, helping them make better decisions faster, and deliver service more efficiently.

RAID's Case Management is unique because it has been designed to deliver business analysts the right content so they can make more accurate decisions, and assure better business outcomes.

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Data Loading

RAID's Web Based Flow Editor allows for easy and fast configuration of data loading processes, thus enabling high performance data integration to get the most out of big data.


RAID supports extended big data integration, including Hadoop data sources and file processing at HDFS level, while at the same time also providing continuous data processing through message based interfaces for immediate reaction to events.

Out of the box prevention controls to assure your business

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    Evaluate the quality of segmentation and credit risk for each subscriber

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    Evaluate collections activities and performance with an end-to-end audit process

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    Evaluate the performance of and debt allocated to external agencies with an end-to-end audit process

Tailored solutions

Discover our extended set of solutions for operational assurance in specific risk areas

Keep customer acquisition costs to a minimum and assure that commissions and chargebacks are correctly calculated and paid.

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Control and audit supplier-related money flows in order to manage outlfows.

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Enable order management performance measurement and monitor provisioning orders, costs, delays and system outages.

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Audit the internal process of resolving customer incidents from the creation of a trouble ticket through the solving process.

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Monitor the management of staff activities and measure workforce performance based on their activities and outcomes.

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Audit activities and systems related with inventory management, including your physical assets deployed in customer installations.

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Recover costs by auditing the provisioning of rented resources and their relationship with customers.

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Improve business performance and optimize operational profits and the customer experience at a subscriber level.

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Need more information or ready to get started?

We are present in 10 office locations around the world. Check our nearest office and get in contact with us.

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