Costs and Margin Assurance

Improve business performance and optimize operational profits and the customer experience at a subscriber level

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Key risks addressed by Costs and Margin Assurance

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  • Are customer acquisition, management and recurrent costs correctly calculated and assigned?
  • Are usage margins within their expected range?
  • Do you have a complete 360º view of each subscriber’s costs, including acquisition, retention, services, etc?
  • Can you identify your ‘best’ and worst subscribers, in terms of the margins they generate?
  • Is this information available for customer retention purposes?
  • Are your price plans and service bundles generating the margins you need?
Costs and Margin Assurance

RAID Costs and Margin Assurance

Engineered to audit both customer and usage margins, including roaming, interconnect, contents and VAS services margins.

With Costs and Margin Assurance, you will be able to monitor customer related costs like acquisition, management or retention, while at the same time analyzing usage trends, to identify system discrepancies and customer and partner abuses.

Business Auditing Validations

Out-of-the-box controls for Business Auditing

  • Easy to use Validation workflow

    Continuous auditing eliminates manual sampling by automating the way internal auditors test controls

  • Visual Rules Model

    Get started quickly with a comprehensive set of out-of-the-box rules mapping your business

  • Prebuilt Business Rules

    Visual interface makes it easy to create and edit rules

  • Actionable Alarms

    By identifying exceptions and control violations as they occur, analysts are able to minimize risks coming from waste, fraud and inefficiencies


KPIs and Dashboards

Decision makers can use KPIs to implement compliance rules and monitor business goals, go with one click to RAID interactive dashboards to investigate further or even receive alerts and notifications when data changes critically or passes a certain threshold.

KPIs and Dashboards
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Case management

Taking a unified, organization-wide, customer-centric approach to uncovering relevant information can empower your employees, helping them make better decisions faster, and deliver service more efficiently.

RAID's Case Management is unique because it has been designed to deliver business analysts the right content so they can make more accurate decisions, and assure better business outcomes.


Data Loading

RAID's Web Based Flow Editor allows for easy and fast configuration of data loading processes, thus enabling high performance data integration to get the most out of big data.

RAID supports extended big data integration, including Hadoop data sources and file processing at HDFS level, while at the same time also providing continuous data processing through message based interfaces for immediate reaction to events.

Out of the box prevention controls to assure your business

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    Reconcile costs and revenues with an automated control mechanism

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    View profitability and subscriber costs at the holistic level

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    Audit, report, analyze and reconcile revenue by customer, segment and service

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    Implement customer reporting for better business insights

Tailored solutions

Discover our extended set of solutions for operational assurance in specific risk areas

Keep customer acquisition costs to a minimum and assure that commissions and chargebacks are correctly calculated and paid.

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Control and audit supplier-related money flows in order to manage outlfows.

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Enable order management performance measurement and monitor provisioning orders, costs, delays and system outages.

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Audit the internal process of resolving customer incidents from the creation of a trouble ticket through the solving process.

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Monitor the accuracy of the customer credit scoring process and the various collection and dunning strategies.

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Monitor the management of staff activities and measure workforce performance based on their activities and outcomes.

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Audit activities and systems related with inventory management, including your physical assets deployed in customer installations.

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Recover costs by auditing the provisioning of rented resources and their relationship with customers.

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Need more information or ready to get started?

We are present in 10 office locations around the world. Check our nearest office and get in contact with us.

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