Tailored solutions for operational assurance on specific risk areas
Keep customer acquisition costs at minimum and assure that commissions and chargebacks are correctly calculated and paid.
Help CSPs to control and audit supplier related money flows in order to keep frugality in place.
Enable order management performance measurement, monitoring provisioning orders, costs, delays and system outage
Customer Problem Handling
Audit the internal process of resolving customer incidents from the creation of a trouble ticket through the solving process
Enable CSPs to monitor the accuracy of customer credit scoring process and their various collections and dunning strategies.
Monitors the management of CSP staff activities, measuring workforce performance based on their activities and outcomes.
Audits activities and systems related with inventory management covering CSPs physical assets deployed in customer installations.
Recover costs by auditing the provisioning of the rented resources and its relation with customers.
Costs and Margins
Improves business performance and enables to optimize operational profits and customer experience at subscriber level.