Customer Intelligence Platform

Maximize profit and long-term customer value, by bringing together 360-degree subscriber data and powerful analytics models.

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Know your subscribers and drive long-term value

"(...) the missing piece you need for revenue and customer value management optimization."

Designed for Telcos

The telecommunications industry is highly competitive and customers are highly informed. To remain profitable, you need to offset the massive costs of your communications infrastructures by maximizing network utilization, delivering the highest value service mix, and retaining satisfied customers.
RAID Optimize is a solution designed specifically for the telecom industry and enables you to easily monitor customer value metrics and key relationships in order to maximize profit.

Connect all the dots and take customer intelligence to the next level

There is a real opportunity for network operators to combine internal sources of data, like customer data, with external sources, like social media.  This helps you gain a holistic view of their customer transactions and behaviors, enabling you to understand preferences, habits and needs – all in the right context.

With RAID Optimize you’re able to seamlessly bridge diverse data silos. By combining those, operators can instantly aggregate, consolidate and leverage data to get a 360-degree view of the customer and create meaningful segments and deliver highly targeted offers.

Telecom-driven data analytics to fuel decisions that create value

RAID Optimize uses 500+ prebuilt telecom KPIs (ARPU, usage, recharges, billing, dunning…) and then applies advanced statistical models and predictive algorithms to continuously monitor risks and predict next best actions.

Test and learn from data with campaign orchestration

Once you have a complete view of your customers from every angle, you can discover valuable segments for smarter targeting and personalization which will create better engagement opportunities with your customers.
With campaign prototyping you are empowered to create multistep campaign strategies, and test users in a live target environment, with real customers. This is a great tool for validating your campaigns before rolling them out.
Finally, analyze performance and optimize results to extract maximum revenue potential.

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The challenge of the next best action

RAID Optimize leverages sophisticated analytics and balances your business goals in real-time to
dynamically recommend the most relevant action, offer, and timing. This increases response and conversion rates, offer profitability and overall customer satisfaction.

RAID Optimize

Stop guessing & start targeting your best growth opportunities

  • Telecom Oriented

    WeDo has an extensive understanding and +15 years of experience in the telecom industry.

  • Ready to Start

    Prebuilt data models, user-friendly dashboards and 500+ telecom KPIs. Most data used by RAID Optimize is already available in RAID, thus speeding up deployment time.

  • Customer Centric

    Focus on retaining and growing an existing customer base to maximize lifetime customer value and drive successful corporate longevity.

  • Proven Track Record of Success

    As the world leader in Revenue Assurance and Fraud Management, WeDo has an established reputation of delivering benefits to its clients.

  • Powered by Advanced Analytics

    RAID OPTIMIZE’s analytics services team has strong experience in Advanced Analytics projects and application of best-in-class statistical techniques.

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RAID Optimize Digital Footprint is the ultimate technology for information assessment based on public social data, providing a comprehensive set of applications specifically designed to achieve 360-degree real-time visibility of a person or entity, giving the information needed to enhance customer evaluation platforms.

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Known the unknown with RAID Optimize

  • Case Studies

    Fighting churn with an integrated customer value management tool

    Revenue & Customer Value Management

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Need more information or ready to get started?

We are present in 10 office locations around the world. Check our nearest office and get in contact with us.

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Our offices

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USA - Washington

9711 Washingtonian Blvd, Ste 550, Gaithersburg, MD 20878

Tel: +1 240 223 8080

Fax: +1 240 223 8079

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USA - Chicago

3333 Warrenville Rd., Suite 200, Lisle, IL 60532 - USA

+1 630 799 8081

+1 630 799 8083

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Portugal - Lisbon

Rua do Viriato, 13B - 1050-233 Lisboa - Portugal

+351 210 111 400

+351 210 111 401

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Portugal - Braga

Centro Empresarial de Braga, Lugar da Misericórdia - Ferreiros, Pavilhão C4 - 4705-319 Braga - Portugal

+351 253 101 400

+351 253 101 401

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Australia - Sydney

Tower 2 Darling Park, Level 20 - 201 Sussex Street - Sydney, NSW 2000 - Australia

+61 2 9006 1211

+61 2 9006 1010

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Brazil - Rio de Janeiro

Barra Prime, Av. Afonso Arinos de Melo Franco, 222, Suites 1801-1809, Barra da Tijuca, Rio de Janeiro - Zip Code: 22631-455 RJ - Brazil

+55 21 2586 6500

+55 21 2543 5419

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Brazil - São Paulo

Av. Engenheiro Luís Carlos Berrini, 550 - 4º andar - Sala 20, Cidade Monções, São Paulo/SP - Zip Code: 04571-000 SP - Brazil

+55 11 4949 9591

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Brazil - Florianopolis

Espaço Primavera Garden, Rodovia José Carlos Daux, 4100 - KM 4,2 Bloco C - Saco Grande, Florianópolis - Zip Code: 88032-005 SC - Brazil

+55 48 2108 0100

+55 48 2108-0129

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Egypt - Cairo

Maadi Technology Park Maher Abaza St. Cairo, Egypt PO Box: 11435 Building Name/No: MB3 Second Floor

+ (202) 2160 2600

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Ireland - Dublin

Regus Harcourt, Block 4, Harcourt Road, Dublin 2 - Ireland

+ 353 (0)1 477 3230

+ 353 (0)1 402 9587

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Malaysia - Kuala Lumpur

Level 41, Vista Tower, The Intermark, 348, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

+60 3 2690 1490

+60 3 2690 1301

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Mexico - Mexico City

Andrés Bello No 45, Piso 25, esquina con Jorge Elliot, Colonia Polanco, Delegación Miguel Hidalgo, C.P. 11560, México Distrito Federal

+ 52 55 1253 4500

+ 52 55 1253 4501

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United Kingdom - London

7th Flr, Dashwood House, 69 Old Street, London, EC2M 1QS

Tel: +44 (0)20 7065 2660

Fax: +44 (0)20 7065 2661

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Spain - Madrid

Edifício Cuzco IV - Paseo de la Castellana, 141, 4ª planta, 28046 Madrid - Spain

+34 91 572 6437

+ 34 91 572 6621

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