Collect more money with less effort

Effectively assess credit risk, automate credit control and accelerate debt collection

Request a demo

The importance of bad debt

Bad debt management is a key driver of financial performance for telecom operators and by upgrading bad debt management capabilities, telecom operators can increase their EBITDA by up to 2%.

Managing bad debt requires balancing the risk and cost of non-payment against the opportunity costs, such as disconnecting potentially reliable existing subscribers or rejecting valuable prospects.

The bad debt lifecycle

To effectively assess where the best opportunities lie, it’s useful to understand the different stages of debt management and what operators should be trying to achieve at each of these phases:

  • Access

    Screening for access to the service: maximize client value acquisition while minimizing risk; filter access of clients that will become bad payers, and avoid screening of positive value clients.

  • In Life

    Collection of unpaid bills of existing customers: maximize client lifetime value; minimize potential cost at risk, and define product/service alternatives for risky client migration.

  • Recovery

    Accelerate debt recovery: maximize debt recovered and minimize operational costs.

Complete solution for effective end-to-end collections management

Access to Service

When considering signing up new customers, telecom operators have more leeway than other sectors to truly choose their customers - being able to cut off those who can't and avoid those who are unlikely to pay – and the ability to cut their losses early.

Learn more about how Credit Scoring can help deciding which customers to accept, and which are too risky.

Credit Scoring

Take advantage of the integrated credit control mechanisms by linking relationships and behaviors

Credit Control

  • Customer segmentation based on due amounts.
  • Monitoring of pro-rata usage for each customer.
  • Enforcement of credit limit according to the specific scenario and strategy.

Collections Manager

Configuration of strategies, scenarios and actions for each risk segment, through an easy-to-use interface. Execution of these strategies means triggering letters, emails, SMS notices, calls, or handover to an external collection agency, triggered to prevent bad debt.  These actions can be automated or applied on a case by case basis.

Negotiation Manager

  • Simulation and recommendation of payment agreements (plans or promises) according to different variables (period, calculation, method, and interest rate).

  • Monitoring of agreement adherence.

  • Payment agreements can be a Promise (term for payment postponed until a predetermined date).


Move Collections Forward

External Collections

  • Allocation of uncollected debt (debt packages) to external agencies.
  • Configuration of commission rules such as recovery rates, achievement bonuses, negotiation limits for overdue invoices, among others.
  • Record information of external agencies’ activities.
  • Monitoring of receivables.
  • Payment agreements management.
  • Available web forms to support the agencies’ activity (debt package,commsissions, payment plan agreements,…).

Why you should be using RAID Collections

  • Collect More Money

    Accelerate collections with rules and automated processes, tailored to each customer’s risk score, and significantly improve your cash flow.

  • Improve Efficiency

    Reduce average handle time and operational costs by automating the debt collection process through a set of configurable workflows, including handover to external collection agencies.

  • Make Better Decisions

    Monitor credit risk effectively by continuously updating credit score based on usage and behavior, in order to tailor credit risk management policies and relevant payment plans to each customer.

  • Gain Insights

    Leverage adaptive analytics to continuously optimize collections strategies and forecast impact of business decisions and actions on debt collection and recovery outcomes.

Solution tailored to the telecom industry

Combine intelligent process automation with adaptive analytics to accelerate debt collections and reduce operational costs

  • End-to-End Automation

    RAID Collections covers every step of the collections process: credit scoring, credit control, credit management, negotiations management and external collections for DCAs. This removes the burden of manual tasks and lowers operational costs.

  • Modular and Easy to Integrate

    RAID Collections is divided in modules that can be purchased together or as stand alone. This means the software grows as you go and you only pay for what you use. It also integrates seamlessly with multiple BSS and OSS.

  • Empowered Business Users

    Intuitive interface that makes it easy for users to configure collection workflows and interactions according to business needs without IT support. This gives business users the agility they need to optimize every interaction.

Download the RAID Collections Datasheet


  • Ebooks

    Top 5 Challenges of Debt Collection in the Telecom Industry

    Credit Control and Collections


Need more information or ready to get started?

We are present in 10 office locations around the world. Check our nearest office and get in contact with us.

Request a Meeting

Our offices

Select Location...

USA - Washington

9711 Washingtonian Blvd, Ste 550, Gaithersburg, MD 20878

Tel: +1 240 223 8080

Fax: +1 240 223 8079

Get Directions

USA - Chicago

3333 Warrenville Rd., Suite 200, Lisle, IL 60532 - USA

+1 630 799 8081

+1 630 799 8083

Get Directions

Portugal - Lisbon

Rua do Viriato, 13B - 1050-233 Lisboa - Portugal

+351 210 111 400

+351 210 111 401

Get Directions

Portugal - Braga

Centro Empresarial de Braga, Lugar da Misericórdia - Ferreiros, Pavilhão C4 - 4705-319 Braga - Portugal

+351 253 101 400

+351 253 101 401

Get Directions

Brazil - Rio de Janeiro

Barra Prime, Av. Afonso Arinos de Melo Franco, 222, Suites 1801-1809, Barra da Tijuca, Rio de Janeiro - Zip Code: 22631-455 RJ - Brazil

+55 21 2586 6500

+55 21 2543 5419

Get Directions

Brazil - São Paulo

Av. Engenheiro Luís Carlos Berrini, 550 - 4º andar - Sala 20, Cidade Monções, São Paulo/SP - Zip Code: 04571-000 SP - Brazil

+55 11 4949 9591

Get Directions

Brazil - Florianopolis

Espaço Primavera Garden, Rodovia José Carlos Daux, 4100 - KM 4,2 Bloco C - Saco Grande, Florianópolis - Zip Code: 88032-005 SC - Brazil

+55 48 2108 0100

+55 48 2108-0129

Get Directions

Egypt - Cairo

Maadi Technology Park Building Name/No: MB3 Second Floor Maher Abaza St. Cairo, Egypt

+ (202) 2160 2600

Get Directions

Ireland - Dublin

38 Main Street Swords, Dublin Ireland K67 E0A2

+ 353 (0)1 477 3230

+ 353 (0)1 402 9587

Get Directions

Malaysia - Kuala Lumpur

Level 41, Vista Tower, The Intermark, 348, Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

+60 3 2690 1490

+60 3 2690 1301

Get Directions

Mexico - Mexico City

Andrés Bello No 45, Piso 25, esquina con Jorge Elliot, Colonia Polanco, Delegación Miguel Hidalgo, C.P. 11560, México Distrito Federal

+ 52 55 1253 4500

+ 52 55 1253 4501

Get Directions

United Kingdom - London

7th Flr, Dashwood House, 69 Old Street, London, EC2M 1QS

Tel: +44 (0)20 7065 2660

Fax: +44 (0)20 7065 2661

Get Directions

Spain - Madrid

Edifício Cuzco IV - Paseo de la Castellana, 141, 4ª planta, 28046 Madrid - Spain

+34 91 572 6437

+ 34 91 572 6621

Get Directions