Bad debt management is a key driver of financial performance for telecom operators and by upgrading bad debt management capabilities, telecom operators can increase their EBITDA by up to 2%.
Managing bad debt requires balancing the risk and cost of non-payment against the opportunity costs, such as disconnecting potentially reliable existing subscribers or rejecting valuable prospects.
The bad debt lifecycle
To effectively assess where the best opportunities lie, it’s useful to understand the different stages of debt management and what operators should be trying to achieve at each of these phases:
Screening for access to the service: maximize client value acquisition while minimizing risk; filter access of clients that will become bad payers, and avoid screening of positive value clients.
Collection of unpaid bills of existing customers: maximize client lifetime value; minimize potential cost at risk, and define product/service alternatives for risky client migration.
Accelerate debt recovery: maximize debt recovered and minimize operational costs.
Complete solution for effective end-to-end collections management
Access to Service
When considering signing up new customers, telecom operators have more leeway than other sectors to truly choose their customers - being able to cut off those who can't and avoid those who are unlikely to pay – and the ability to cut their losses early.
Learn more about how Credit Scoring can help deciding which customers to accept, and which are too risky.
Take advantage of the integrated credit control mechanisms by linking relationships and behaviors
Customer segmentation based on due amounts.
Monitoring of pro-rata usage for each customer.
Enforcement of credit limit according to the specific scenario and strategy.
Configuration of strategies, scenarios and actions for each risk segment, through an easy-to-use interface. Execution of these strategies means triggering letters, emails, SMS notices, calls, or handover to an external collection agency, triggered to prevent bad debt. These actions can be automated or applied on a case by case basis.
Simulation and recommendation of payment agreements (plans or promises) according to different variables (period, calculation, method, and interest rate).
Monitoring of agreement adherence.
Payment agreements can be a Promise (term for payment postponed until a predetermined date).
Move Collections Forward
Allocation of uncollected debt (debt packages) to external agencies.
Configuration of commission rules such as recovery rates, achievement bonuses, negotiation limits for overdue invoices, among others.
Record information of external agencies’ activities.
Monitoring of receivables.
Payment agreements management.
Available web forms to support the agencies’ activity (debt package,commsissions, payment plan agreements,…).
Why you should be using RAID Collections
Collect More Money
Accelerate collections with rules and automated processes, tailored to each customer’s risk score, and significantly improve your cash flow.
Reduce average handle time and operational costs by automating the debt collection process through a set of configurable workflows, including handover to external collection agencies.
Make Better Decisions
Monitor credit risk effectively by continuously updating credit score based on usage and behavior, in order to tailor credit risk management policies and relevant payment plans to each customer.
Leverage adaptive analytics to continuously optimize collections strategies and forecast impact of business decisions and actions on debt collection and recovery outcomes.
Solution tailored to the telecom industry
Combine intelligent process automation with adaptive analytics to accelerate debt collections and reduce operational costs
RAID Collections covers every step of the collections process: credit scoring, credit control, credit management, negotiations management and external collections for DCAs. This removes the burden of manual tasks and lowers operational costs.
Modular and Easy to Integrate
RAID Collections is divided in modules that can be purchased together or as stand alone. This means the software grows as you go and you only pay for what you use. It also integrates seamlessly with multiple BSS and OSS.
Empowered Business Users
Intuitive interface that makes it easy for users to configure collection workflows and interactions according to business needs without IT support. This gives business users the agility they need to optimize every interaction.
Download the RAID Collections Datasheet
Top 5 Challenges of Debt Collection in the Telecom Industry