171109-wug-asia-site-logo.png January 24-25 Kuala Lumpur

Can you see the Hidden Risks? WeDo.

Thank you everyone for attending WUG Asia 2018

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User Group Asia 2018 Highlights

The WeDo Technologies User Group Asia gathered in Kuala Lumpur, Malaysia between January 24-25, 2018, more than 75 attendees, with more than 10 telecom operators represented from more than 10 countries. See the video with the highlights

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  • January 24

    Check out the RAID training sessions and presentations from our customers and partners

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  • January 25

    Check out the presentations from WeDo Technologies, our customers and partners

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Why Should You Attend?

  • benefits
    Learn from the Experts

    International speakers will deliver on telecom Industry Trends, New Technologies and how to manage Digital Risks

  • benefits
    Meet your Peers

    Meet and share experiences on Integrated Risk Management with professionals from all over Asia Pacific

  • benefits
    Address your Challenges

    Address various Opportunities and Risks involved in the Telecom Digital Transformation


  • Álvaro Ribeiro

    Álvaro Ribeiro


    WeDo Technologies

    Álvaro has more than 20 years of experience in the OSS/BSS industry. He joined WeDo 16 years ago, participated in its founding, worked as a Senior Manager of WeDo Solutions BU, leading many delivery projects in Europe, Latin America and Asia. Álvaro was the Vice President for Asia Pacific region since 2007, before his appointment as Vice President Professional Services on 2016 and recently as Chief Technology Officer, responsible for Product Development and Support as well.

  • Bernardo Lucas

    Bernardo Lucas

    Chief Marketing & Strategy Officer

    WeDo Technologies

    Bernardo Lucas is WeDo Technologies Chief Marketing and Stratefy Officer. Previously, Bernardo worked as a project lead at US based Boston Consulting Group (BCG), where he led technology, media, telecommunications, retail and financial services consulting projects. He holds an MBA from INSEAD with distinction.

  • Carla Cardoso

    Carla Cardoso

    Advanced Analytics Manager

    WeDo Technologies

    Advanced Analytics Manager with over 17 years of experience in BI and Advanced Analytics projects. Her degrees in Statistics and Management make the perfect mix to response the day-to-day challenges in different business areas, such as Banking, Telco, Retail, etc. and  in different business objective like Discount Analytics, Sales Forecast or Fraud Prediction.

  • Colin Yates

    Colin Yates

    Fraud Advisor

    Telecomunications Fraud, Risk And Investigations Consultancy

    Internationally recognized subject matter expert on telecommunications fraud management with 25 years experience developing and reviewing all aspects of fraud operations for mobile and fixed operators in over 25 countries world-wide.

  • Darryl Ma Chih Hsien

    Darryl Ma Chih Hsien

    Head of Profitability Assurance

    Digi Telecommunications

    Darryl has been working in the telecommunications industry since 2009, first starting off as an IT consultant working on the High Speed Broadband project in Telekom Malaysia and BSS project in Celcom before joining Digi in 2012 as part of the Business Planning team. Darryl is currently the Head of Profitability Assurance in Digi. 

  • Eric Priezkalns

    Eric Priezkalns

    Editor Chief


    Eric is a recognized expert on communications risk and assurance, and is the editor of Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan

  • Irdawati Mohd Nor

    Irdawati Mohd Nor

    Independent Telecommunication Consultant

    Currently a freelance consultant engaging on broadband strategy. With working experiences more than 20 years, 18 years in telecommunication.Working experiences as  Head RA and Fraud of DiGi Telecommunication and actively involve with Telenor TRAP program, Head of New Business, Head of Products, Head of Strategy Coverage, Head of Project Audit  in TIME dotcom

  • João Moita

    João Moita


    WeDo Technologies

    João is one of the founders of WeDo and has more than 20 years of experience in the telco industry. In WeDo João has led the company’s operations in Europe since 2007, before his appointment as Chief Operations Officer as the global responsible for sales and delivery.


  • Kean Chung

    Kean Chung

    Head, Distribution Planning & Development

    Digi Telecommunications

    10 years of experience working in financial and telecommunications industry across SEA region; contributed in successful execution of various organization IT and digital transformation programs.

  • Mahfuz Alam

    Mahfuz Alam

    Revenue Assurance Manager

    Robi Axiata

    Currently working in Robi Axiata Ltd as Revenue Assurance Manager since 2014 and experienced with over nine years in Revenue Assurance and Fraud Management function in three telecom operators in Bangladesh.

  • Miguel Lopes

    Miguel Lopes

    APAC Pacific Business Development Manager

    WeDo Technologies

    Miguel has 20 years of experience working in ICT and Electronic Payments. He joined WeDo Technologies in 2002 as the Product Manager of RAID. In 2006 left the company to take the role of Head of Operations – Cards for a retail bank. In 2009 returned to WeDo Technologies as Marketing & Alliances Manager, since 2011 he’s Business Development Manager for Asia-Pacific Region and he’s based in Sydney, Australia.

  • Navneet Singh

    Navneet Singh

    Domain Sales Manager - Digital Business Solutions


    Navneet has 15+ Years of overall Telecom experience. He has worked for Ericsson on consulting assignments for Telecom operators in India, the Middle east and South East Asia and has a domain expertise in Digital Transformation, Revenue Management (Charging & Billing), Service Enablement and Machine to Machine / IoT

  • Nuno Pestana

    Nuno Pestana

    Senior Product Specialist

    WeDo Technologies

    Joining WeDo Technologies in 2002, Nuno Pestana has worked in the regional teams delivering multiple RAID projects. He later join the Professional Services team were he was the responsible for the Rating and Billing Validation module. He is currently the responsible for the RAID Fraud Management Professional Services.

  • Rui Delgado

    Rui Delgado

    Senior Product Specialist

    WeDo Technologies

    Having joined WeDo Technologies in 2007, during his career, has been directing, managing, developing and implementing projects as a Delivery Manager in the telecommunications sector, mainly on Asia Pacific region, in areas like Revenue Assurance and Fraud Management.

  • Tanvir Hossain Khan

    Tanvir Hossain Khan

    General Manager, Fraud Management

    Robi Axiata

    Experienced Telecom and IT professional (over 12+ years), currently serving for Fraud Management as a General Manager (team lead) – Business Assurance

  • Tony Poulos

    Tony Poulos

    Market Strategy Advisor

    WeDo Technologies

    Tony has a strong telecom BSS knowledge in billing, revenue assurance, managed services, payments and mobile content delivery. In June 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry.

  • Wilfred Sonny Gomez Jr.

    Wilfred Sonny Gomez Jr.

    Forensics - IT & Product Security


    Before joining Maxis in 1998, Wilfred was in NEC Technical Support Centre for 3 years. Started off at Branch Management for Corporate & Consumer @ KLCC and joined the Fraud Department in 2007 as IT Support & Product Risk & Security Specialist.Currently handles Fraud Department operations and reports to Head of RA & Fraud.


  • Wednesday, January 24

  • Thursday, January 25

  • 12:00 PM 2:00 PM

    Registration & Lunch

    Foyer Grand Residence 103

  • 2:00 PM 3:00 PM

    Handling Costs & Margin Assurance

    Revenue Assurance Training Session for Telecom Operators only.

    Grand Residence 103

    Rui Delgado, Senior Product Specialist, WeDo Technologies
  • 3:00 PM 4:00 PM

    Addressing International Revenue Share Fraud (IRSF)

    Fraud Management Training Session for Telecom Operators only. Please bring your laptop.

    Grand Residence 103

    Nuno Pestana, Senior Product Specialist, WeDo Technologies
  • 4:00 PM 4:30 PM

    Advanced Analytics: The value behind telecom data

    Did you know that insights-driven businesses will take $1.8 Trillion from their competitors that still run decisions on data, rather than insights.

    Grand Residence 103

    Carla Cardoso, Advanced Analytics Manager, WeDo Technologies
  • 4:30 PM 5:30 PM

    Welcome Cocktail


  • 5:30 PM 7:30 PM

    Free Time

  • 7:30 PM 10:30 PM

    Dinner & Social Gathering

    THIRTY8 restaurant

  • 8:00 AM 9:00 AM

    Registration & Welcome Coffee

    Foyer Grand Salon 2

  • 9:00 AM 9:05 AM

    Opening Session

    As one of the WeDo Technologies’ founding partners, João Moita along with Tony Poulos is thrilled to address a few welcoming words to our guests.

    Grand Salon 2

    Tony Poulos, Market Strategy Advisor, WeDo Technologies
    João Moita, COO, WeDo Technologies
  • 9:05 AM 9:30 AM

    WeDo Technologies’ Vision & Strategy in a Fireside Chat

    A focused session, where host Tony Poulos will fire a up a few questions to Bernardo Lucas – our Marketing & Strategy Officer.

    Grand Salon 2

    Tony Poulos, Market Strategy Advisor, WeDo Technologies
    Bernardo Lucas, Chief Marketing & Strategy Officer , WeDo Technologies
  • 9:30 AM 10:00 AM

    Risks & Opportunities Arising from the Digital Transformation

    Grand Salon 2

    Eric Priezkalns, Editor Chief , CommsRisk
  • 10:00 AM 11:00 AM

    Coffee-break & Product Demos

    Foyer Grand Residence 103

  • 11:00 AM 11:30 AM

    Exploring Intelligent Bot Software to Automate Revenue Assurance Processes

    Grand Salon 2

    Darryl Ma Chih Hsien, Head of Profitability Assurance, Digi Telecommunications
  • 11:30 AM 12:00 PM

    The Emerging of Data Charging Bypass and its Detection Techniques

    Grand Salon 2

    Mahfuz Alam , Revenue Assurance Manager, Robi Axiata
  • 12:00 PM 12:30 PM

    Biometric Implementation & Challenges in Maxis

    Grand Salon 2

    Wilfred Sonny Gomez Jr., Forensics - IT & Product Security, Maxis
  • 12:30 PM 2:00 PM


    JP Teres restaurant

  • 2:00 PM 2:20 PM

    WeDo Technologies' Product Strategy Insight

    A singular opportunity to have a look into WeDo Technologies’ R&D outcomes into viable future product strategy.

    Grand Salon 2

    Álvaro Ribeiro, CTO, WeDo Technologies
    Tony Poulos, Market Strategy Advisor, WeDo Technologies
  • 2:20 PM 2:40 PM

    Risk Management off-the-shelf

    A unique chance to have a look into the RAID.Cloud offer and delivery – easy integration, easy access, faster than you ever results.

    Grand Salon 2

    Tony Poulos, Market Strategy Advisor, WeDo Technologies
  • 2:40 PM 3:10 PM

    Extracting the Value of IPR Test Numbers to Increase Accuracy in Fraud Management

    Grand Salon 2

    Colin Yates, Fraud Advisor, Telecomunications Fraud, Risk And Investigations Consultancy
  • 3:10 PM 3:30 PM

    Proactive Methodologies to Detect and Handle Social Engineering & IRSF

    Grand Salon 2

    Tanvir Hossain Khan , General Manager, Fraud Management, Robi Axiata
  • 3:30 PM 3:50 PM

    How to Optimize Sales with Dynamic Incentive Management Policies

    Grand Salon 2

    Kean Chung, Head, Distribution Planning & Development, Digi Telecommunications
  • 3:50 PM 4:50 PM

    Coffee-break & Product Demos

    Foyer Grand Residence 103

  • 4:50 PM 5:30 PM

    What are the Hidden Risks in the Digital World?

    Discussion panel moderated by Tony Poulos.

    Grand Salon 2

    Eric Priezkalns, Editor Chief , CommsRisk
    Miguel Lopes, APAC Pacific Business Development Manager, WeDo Technologies
    Navneet Singh, Domain Sales Manager - Digital Business Solutions, Ericsson
    Irdawati Mohd Nor, Independent Telecommunication Consultant,

Visit Our Product Demo Rooms

Schedule your Demo during the event, at the WUG Asia welcome-desk

A single, fully integrated software tool, that collects data across all business applications and provides detailed monitoring activity that helps improve overall performance.

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To help you meet the rapidly changing competitive market, the RAID platform delivers leading software solutions that manage processes like credit scoring, collections, and performance incentives.

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About the Venue

Grand Hyatt2.JPG
Grand Hyatt1.JPG

Situated on 12, Jalan Pinang, Kuala Lumpur, nested in the heart of the renowned Golden Triangle shopping and entertaiment district.

The Grand Hyatt Hotel combines elegance and state-of-the-art quality and services that will host our WeDo Technologies User Group in Asia in the perfect manner. It received a global award for Best Business Hotel in 2015, through the Business Traveller Asia-Pacific Awards.


12, Jalan Pinang, Kuala Lumpur City Centre, 50450 | Malaysia

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