180705-wug-americas-logo 254x131.png October 25-26 Fort Lauderdale

Can you see the hidden risks to your business? WeDo.

See you all next year!


2018 Highlights

The WeDo Technologies User Group Americas gathered in Fort Lauderdale, USA between October 25-26, 2018 around 100 attendees with 25 telecom operators represented.

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  • October 25-26

    Check out the videos and slide decks from all User Group Americas 2018 sessions

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by the numbers

We gathered around 100 Revenue Assurance and Fraud Management professionals, with 25 CSPs represented

  • 100


  • 25


  • 25

    Telecom Operators

Why Should You Attend?

  • benefits
    Talk about New Trends

    Keep up with the latest telecom industry and technology trends that leverage your business, including 5G, IoT, and AI, to name a few.

  • benefits
    Meet your Peers

    Meet professionals like you to share experiences and new ideas for Revenue Assurance, Fraud Management and Business Management.

  • benefits
    Learn from the Experts

    Learn how RAID can help you address your business challenges by attending our training sessions and product demos.


  • Alexandre Manela

    Alexandre Manela

    Revenue Cycle Manager

    Oi Telecom

    Alexandre Manela is Revenue Cycle Manager, at Oi Brazil. For 20 years he has been assigned to top management positions in consulting, retail and telecom companies. He has a MBA in management and telecommunications, post graduate degree in project management, degree in Economics and he is a speaker in SSC and BPO Summits.

  • Álvaro Ribeiro

    Álvaro Ribeiro


    WeDo Technologies

    Álvaro has more than 20 years of experience in the OSS/BSS industry. He joined WeDo 16 years ago, participated in its founding, worked as a Senior Manager of WeDo Solutions BU, leading many delivery projects in Europe, Latin America and Asia. Álvaro was the Vice President for Asia Pacific region since 2007, before his appointment as Vice President Professional Services on 2016 and recently as Chief Technology Officer, responsible for Product Development and Support as well.

  • Bernardo Lucas

    Bernardo Lucas

    Chief Marketing & Strategy Officer

    WeDo Technologies

    Bernardo Lucas is WeDo Technologies Chief Marketing and Stratefy Officer. Previously, Bernardo worked as a project lead at US based Boston Consulting Group (BCG), where he led technology, media, telecommunications, retail and financial services consulting projects. He holds an MBA from INSEAD with distinction.

  • Carla Cardoso

    Carla Cardoso

    Advanced Analytics Manager

    WeDo Technologies

    Advanced Analytics Manager with over 17 years of experience in BI and Advanced Analytics projects. Her degrees in Statistics and Management make the perfect mix to response the day-to-day challenges in different business areas, such as Banking, Telco, Retail, etc. and  in different business objective like Discount Analytics, Sales Forecast or Fraud Prediction.

  • Carlos Marques

    Carlos Marques

    Head of Product Marketing

    WeDo Technologies

    Joining WeDo Technologies in 2009, Carlos Marques previously held roles in marketing and sales for IT companies. Carlos is WeDo Technologies’ product marketing manager, the leader of the company product board - the “meeting point” for product & services strategy at WeDo Technologies. Carlos is also the person responsible for managing the product roadmap process in the company.

  • Cezar Silveira

    Cezar Silveira

    Fraud Detection and Prevention Manager

    Oi Telecom

    Cezar has a vast experience in the control and auditing of financial results of large corporations, with a focus on Identification, analysis and resolution of revenue losses in the operational, accounting and fiscal processes.

  • Cláudia Calado

    Cláudia Calado

    Advanced Analytics Manager

    WeDo Technologies

    Advanced Analytics Manager with over 20 years of experience in BI and Advanced Analytics projects mainly in Banking and Telco. She is specialized in applying machine learning techniques to address all sort of business challenges, like Churn prediction, behavior segmentation, fraud profiling, as long as the data exist.

  • Dana Adams

    Dana Adams

    Director of Security Services

    Telus Canada

    Dana Adams is Director of Security Services at TELUS, a leading national telecommunications company in Canada. Dana oversees and has overseen multiple Canadian and overseas locations responsible for enterprise-wide physical and logical integrated access control systems, audit compliance, corporate investigations, event planning, business continuity, on-board screening programs, and law enforcement liaison work including Lawful Intercept, warrant and subpoena programs.

  • Glen Winn

    Glen Winn

    Head of Revenue Assurance and Fraud

    Virgin Media

    Glen has more than 23 years of experience in many aspects of broadcast and telecommunications fraud and revenue assurance. He has pioneered the use of software tools to analyze and investigate RA, Fraud and Risk Management across the organization. Glen is a regular speaker on both Fraud and Revenue Assurance issues and was a co-author of the fraud management yearbook.

  • Hani Beshara

    Hani Beshara

    Director, RAN Technical Solutions


    Hani Beshara has been a leader in the wireless industry for over 20 years. Mr. Beshara holds an MSc. in Systems Engineering from the Southern Methodist University. He held management positions in Nortel and Ericsson that spanned R&D, product management, marketing, and technical sales.  Mr. Beshara has provided end to end wireless solution to a number of US and international customers across Radio, Core, and OSS/BSS for CDMA, WCDMA, LTE, and 5G technologies. As of late, Mr. Beshara has been responsible for the market development and solutions for Ericsson’s Radio Access network and the Internet of Things in a number of Tier 1 customers. Mr. Beshara is located in Plano, TX.

  • Ioana Medelete

    Ioana Medelete

    FMRA CC Business Architect

    Liberty Global

    Experienced Business Architect with a demonstrated history of working in the telecommunications industry. Strong program and project management professional skilled in Analytical Skills, Fraud Detection, General Packet Radio Service (GPRS), Fraud Investigations, and Financial Risk.

  • Jesper Rhode

    Jesper Rhode

    Founder, Learning Designer

    TR4NSFORM, Hyper Island

    Jesper delivers thought leadership speeches, presentations, and workshops on Digital Transformation, and how the reality for people and companies is demanding change never seen before.

  • Jim Bolzenius

    Jim Bolzenius

    Senior Director for Business Development

    WeDo Technologies

    Jim has 32 years of experience in the Telecommunications Industry.  He spent 27 years working for GTE Telecom and Verizon Wireless.  While working for these Carrier Operators, Jim developed systems and managed national teams focused on Global Fraud prevention and detection, Revenue Assurance, Roaming Operations, and Margin Assurance.  Jim also has extensive Account Management and Product Management experience.

  • Mafalda Póvoas

    Mafalda Póvoas

    Product Marketing Manager

    WeDo Technologies

    Mafalda is a product marketing manager at WeDo Technologies and has 10+ years of experience in IT and telecom. She is passionate about technology, marketing and digital strategy.

  • Nuno Fernandes

    Nuno Fernandes

    Head of International Business Development


    Nuno has over 14 years of professional background oriented within the IT business development and consulting services for retail, telco and banking & financial industries. In 2004, was invited to join the Deloitte Enterprise Risk Services department merging IT know-how with an auditor perspective. Since October 2016 is globally responsible for all International business development at Saphety.

  • Paul Mayne

    Paul Mayne

    Chief Information Officer


    Paul brings proven leadership in Information Technology from his many years of experience with telecom operators in the USA, Brazil, Venezuela, Panama, Dominican Republic and the Pacific Islands. Paul’s passion for technology has taken him from different roles as a consultant (interim CIO) in PricewaterhouseCoopers to Convergys as a Professional Services Director and then as a CIO for Cable and Wireless and then as Business Consultant with EMC and Practice leader/partner for Ciber, focusing on telecommunications, and hospitality. 

  • Pedro Fidalgo

    Pedro Fidalgo

    North America Delivery Director

    WeDo Technologies

    Pedro has over 20 years’ experience in Telecoms as an OSS/BSS manager in the areas of Billing, Interconnect, Mediation, Provisioning, Network Fault and Performance, Revenue Assurance and Fraud in Cable, Mobile and Fixed Telecom service providers.

  • Ramses Peroza

    Ramses Peroza

    Business Consulting and Analytics

    WeDo Technologies

    +14 years experience in Consulting and Telecom industry. Revenue Assurance (RA) Consultant designing and implementing risk methodologies in more than 20 operators worldwide, including Control coverage assessment, Multilevel RA KPI definition, RA financial reporting, RA capability assessment, RA/FM Maturity assessment, etc.

  • Robin Harwani

    Robin Harwani

    Global Partner Telecom Segment Solutions Lead

    Amazon Web Services

    Robin is a Global Partner Solution Leader at Amazon Web Services responsible for pre-sales and delivery of IT and Cloud solutions for strategic telecom partners. He leads large cloud technology alliance engagements and practice development responsibility.

  • Seongbok Baik

    Seongbok Baik

    Research Scientist

    KT Corporation

    Seongbok Baik is a research scientist in the Division of Network Infrastructure Innovation at KT Infra R&D Laboratory where he has been a research member since 1995. He currently serves as Vice Chairman of Focus Group on Machine Learning for Future Networks including 5G of ITU-T.

  • Rui Paiva

    Rui Paiva

    Chief Executive Officer

    WeDo Technologies

    Rui Paiva is CEO and co-founder of WeDo Technologies. Prior to founding WeDo Technologies in 2001, Rui Paiva was System Information Director and Deputy of Optimus Communications’ Executive Committee. Before, he was Consultancy Director at HP Portugal, following a career at Telecel/Vodafone Portugal heading up the Infrastructure, Operations and Help Desk Department.

  • Thomas Steagall

    Thomas Steagall

    Vice President North America

    WeDo Technologies

    Seasoned Executive with 18+ years of experience in the Telecom Industry, providing consulting services globally to Tier 1 companies. Specialized in Risk Management, Revenue Maximization, Asset Optimization and Operational Excellence. Very solid know-how on the entire IT/Cloud space - OSS/BSS/ Digital transformation journeys as well as on Business Process Management.

  • Tony Poulos

    Tony Poulos

    The Host / Market Strategy Advisor

    WeDo Technologies

    Tony has a strong telecom BSS knowledge in billing, revenue assurance, managed services, payments and mobile content delivery. In June 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry.

  • Cason Coplin

    Cason Coplin

    Vice President, Risk Management

    Comcast Cable

  • Puneet Pamnani

    Puneet Pamnani

    Chief Financial Officer

    Kore Wireless USA


  • Thursday, October 25

  • Friday, October 26

    • 8:00 AM 9:00 AM

      Badge Pickup & Breakfast

      Badge Pickup


    • Breakfast


  • 9:00 AM 9:05 AM

    Welcome Words

    Great Room - 2nd Floor

    Tony Poulos, The Host / Market Strategy Advisor, WeDo Technologies
    Thomas Steagall, Vice President North America, WeDo Technologies
  • 9:05 AM 9:30 AM

    WeDo Technologies' Vision and Strategy in a Fireside Chat

    Great Room - 2nd Floor

    Rui Paiva, Chief Executive Officer, WeDo Technologies
    Bernardo Lucas, Chief Marketing & Strategy Officer , WeDo Technologies
  • 9:30 AM 10:00 AM

    Risk Management Innovation

    Great Room - 2nd Floor

    Robin Harwani, Global Partner Telecom Segment Solutions Lead, Amazon Web Services
    Carlos Marques, Head of Product Marketing, WeDo Technologies
  • 10:00 AM 10:30 AM

    5G and IoT as Business Enablers

    Great Room - 2nd Floor

    Hani Beshara, Director, RAN Technical Solutions, Ericsson
  • 10:30 AM 11:30 AM

    Coffee-break + Product Demos

    Studio Room - 2nd Floor

  • 11:30 AM 12:15 PM

    Discussion Panel: How 5G transforms the risk management industry worldwide

    (moderated by Thomas Steagall)

    Great Room - 2nd Floor

    Ioana Medelete, FMRA CC Business Architect, Liberty Global
    Cason Coplin
    Cason Coplin, Vice President, Risk Management, Comcast Cable
  • 12:15 PM 2:00 PM


    Oceanview Bungalow - 4th Floor

  • 2:00 PM 2:20 PM

    WeDo Technologies' Product: What's next?

    Great Room - 2nd Floor

    Álvaro Ribeiro, CTO, WeDo Technologies
  • 2:20 PM 2:40 PM

    WeDo Technologies Business Consulting & Analytics

    Great Room - 2nd Floor

    Thomas Steagall, Vice President North America, WeDo Technologies
    Carla Cardoso, Advanced Analytics Manager, WeDo Technologies
  • 2:40 PM 3:10 PM

    Digital Transformation and New Technologies

    Great Room - 2nd Floor

    Jesper Rhode, Founder, Learning Designer , TR4NSFORM, Hyper Island
  • 3:10 PM 3:40 PM

    Discussion Panel: Leveraging AI to overcome Subscription Fraud and Credit Risk

    (moderated by Jim Bolzenius)

    Great Room - 2nd Floor

    Glen Winn, Head of Revenue Assurance and Fraud , Virgin Media
    Dana Adams, Director of Security Services, Telus Canada
  • 3:40 PM 4:40 PM

    Coffee-break and Product Demos

    Studio Room - 2nd Floor

  • 4:40 PM 5:10 PM

    Toward AI-based fraud detection

    Great Room - 2nd Floor

    Seongbok Baik, Research Scientist, KT Corporation
  • 5:10 PM 5:40 PM

    Discussion Panel: IoT Telecom Trends and Challenges

    (moderated by Tony Poulos)

    Great Room - 2nd Floor

    Hani Beshara, Director, RAN Technical Solutions, Ericsson
    Carlos Marques, Head of Product Marketing, WeDo Technologies
    Puneet Pamnani
    Puneet Pamnani, Chief Financial Officer, Kore Wireless USA
  • 7:00 PM 10:30 PM

    Welcome Cocktail + Dinner

    Boatyard Restaurant

  • 8:30 AM 9:30 AM


    Oceanview Bungalow - 4th Floor

  • 9:30 AM 10:30 AM

    [Live Demo] Addressing Subscription Fraud with Machine Learning

    Great Room - 2nd Floor

    Pedro Fidalgo, North America Delivery Director, WeDo Technologies
    Cláudia Calado, Advanced Analytics Manager, WeDo Technologies
  • 10:30 AM 11:30 AM

    Coffee-break and Product Demos

    Studio Room - 2nd Floor

  • 11:30 AM 11:50 AM

    Electronic Bill Presentment

    Great Room - 2nd Floor

    Nuno Fernandes, Head of International Business Development, Saphety
  • 11:50 AM 12:20 PM

    Next Generation of Incentive Compensation Management

    Great Room - 2nd Floor

    Mafalda Póvoas, Product Marketing Manager, WeDo Technologies
  • 12:20 PM 1:00 PM

    Discussion Panel: What are the Hidden Risks in the Digital World?

    (moderated by Tony Poulos)

    Great Room - 2nd Floor

    Ioana Medelete, FMRA CC Business Architect, Liberty Global
    Alexandre Manela, Revenue Cycle Manager , Oi Telecom
    Jesper Rhode, Founder, Learning Designer , TR4NSFORM, Hyper Island
    Paul Mayne, Chief Information Officer, TSTT
    Ramses Peroza, Business Consulting and Analytics, WeDo Technologies
  • 1:00 PM 2:30 PM


    Oceanview Bungalow


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Located on the beachfront, the W Fort Lauderdale hotel sits at the epicenter of all that's vibrant in town - newly renovated, it is an amazing location!

Driving Directions:
W Fort Lauderdale
401 North Fort Lauderdale Beach Boulevard,  Fort Lauderdale, Florida 33304 USA
View on Google Maps

Fort Lauderdale-Hollywood International Airport - 4 miles

Fort Lauderdale Executive Airport - 8 miles

Miami International Airport - 32 miles

Palm Beach International Airport - 40 miles



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