170718-wug-site-americas.png October 19-20 Miami

Thank you everyone for attending WUG Americas 2017

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WUG Americas 2017 Highlights

The WeDo Technologies User Group Americas gathered in Miami, USA between October 19-20, 2017, more than 100 attendees, with more than 25 telecom operators represented from more than 10 countries. See the video with the highlights

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  • October 19

    Check out the presentations from WeDo Technologies, our customers and partners (exclusive content only for attendees)

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  • October 20

    Check out the RAID training sessions and presentations from our customers and partners (exclusive content only for attendees).

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by the numbers

We gathered more than 100 Revenue Assurance and Fraud Management professionals, with more than 25 telecom operators represented from more than 10 countries.

  • 100


  • 25


  • 25

    Telecom Operators

  • 10


Reason to Attend

  • benefits
    Learn from the Experts

    Hear how top notch telecom operators reached operational excellency in Risk Management

  • benefits
    Meet your Peers

    Meet professionals like you and share experiences and new ideas for Revenue Assurance, Fraud Management and Business Management

  • benefits
    Talk about New Trends

    Digital Transformation, IoT, Big Data and Analytics, Digital Profiling and Next Generation Fraud Prevention, to name a few

Feature item

The Host

Tony has been involved with software development and systems integration in travel and telecommunications for over 30 years. Tony has strong telecoms BSS knowledge in billing, revenue assurance, managed services, payments and mobile content delivery. In June 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry.



  • Alexandre Manela

    Alexandre Manela

    Revenue Cycle Manager

    Oi Telecom

    Alexandre Manela is Revenue Cycle Manager, at Oi Brazil. For 20 years he has been assigned to top management positions in consulting, retail and telecom companies. He has a MBA in management and telecommunications, post graduate degree in project management, degree in Economics and he is a speaker in SSC and BPO Summits.

  • Antonio Vanni

    Antonio Vanni

    VP for Digital Services

    Ericsson Canada

    Antonio has over 20 years of professional achievements in diverse solutions/programs, customers and organizations in Latin America, Europe and North America.

    He also has more than 14 years in leadership roles of large and multidisciplinary cross-country organizations in the areas of technical solutions, training, consulting, systems integration, software development, business development and sales.

  • Beckii Leung

    Beckii Leung

    Manager of Data Operations

    Ultra Mobile

  • Carla Cardoso

    Carla Cardoso

    Advanced Analytics Manager

    WeDo Technologies

    Advanced Analytics Manager with over 17 years of experience in BI and Advanced Analytics projects. Her degrees in Statistics and Management make the perfect mix to response the day-to-day challenges in different business areas, such as Banking, Telco, Retail, etc. and  in different business objective like Discount Analytics, Sales Forecast or Fraud Prediction.

  • Ceres Fagan

    Ceres Fagan

    Director of Fraud/Loss Prevention and Network Security

    TPx Communications

    Ceres has been in the telecom industry for 28 years and has been the Director of Fraud and Security Compliance with TPx Communications for 18 years. She has a Bachelor of Science in Telecommunications Management.

  • Cezar Silveira

    Cezar Silveira

    Fraud Detection and Prevention Manager

    Oi Telecom

    Cezar has a vast experience in the control and auditing of financial results of large corporations, with a focus on Identification, analysis and resolution of revenue losses in the operational, accounting and fiscal processes.

  • Christiams Valle Gomez

    Christiams Valle Gomez

    Head of Operational Risks Prevention

    Telefonica Peru

    Christiams has more than 25 years of experience in Operational Risk, Risk and Fraud Prevention, Project Management, and Process Transformation in the digital age. He is currently in charge of the Operational Risk Prevention area at Telefonica Peru. He is also an international speaker with more than 12 presentations in the recent years in different international events.

  • Dan Deeth

    Dan Deeth

    Internet Trends Manager


    Dan Deeth  is a communications professional who loves to work with people that are passionate about building new technologies. He joined Sandvine 6 years and is currently the Internet Trends Manager.

  • Fabio Glaser

    Fabio Glaser

    IT Senior Manager

    Oi Telecom

    Over 22 years of IT leadership experience with a consistent track record of developing and executing IT strategies in alignment of corporate objectives. Managed organizations of up to 400 people and annual budgets of R$ 1Bi. Demonstrated strengths in large system development, continuous process improvements and creating cohesive teams for multi million dollars strategic initiatives.

  • Fernanda Queiroz

    Fernanda Queiroz

    B2B Customer Services Director

    Oi Telecom

    Fernanda is a B2B Customer Services Director at Oi Telecom since 2011. She is responsible for ensuring customer satisfaction and improving customer experience, granting revenue increase.

    She has a solid experience in business, finance and contract management. She Graduated in Chemical Engineering (UFMG), has Masters degree in Business Administration (FEAD) and two MBAs ass follows: MBA in Enterprise Management (FGV and Ohio University), MBA in Corporate Finance (IBMEC).

  • João Barbosa

    João Barbosa

    Senior Product Specialist

    WeDo Technologies

    Having joined WeDo Technologies in 2001, João Barbosa has 16 years of experience managing Revenue Assurance, Fraud Management and Collections projects in the telecom sector all over the world. Currently he is responsible by the Product Applications department focus in pre-built RA and Fraud solutions over the RAID product.

  • João Resende

    João Resende

    Chief Technology Officer

    WeDo Technologies

    Having joined WeDo Technologies in 2001, he previously spent four years at American Management Systems in various development and program management roles. João Resende leads the product development at WeDo Technologies. João Resende has over 15 years of experience in Software development and in Telecom industry.

  • João Santos

    João Santos

    Senior Product Specialist

    WeDo Technologies

    Manager with over 16 years of experience in IT projects covering different areas and technologies, with proven experience on several international projects and customers. Currently working in the Professional Services team, in the design and deploy of WeDo's products involving Analytical and Machine Learning Techniques for areas like Fraud Management or Customer and Marketing Optimization.

  • Leonardo Botelho

    Leonardo Botelho

    Senior Credit and Collections Manager

    Oi Telecom

    Leonardo has more than 16 years of experience in the financial area, with leadership positions in the areas of Credit, Collections, Risk, and Fraud Prevention, being 13 years in the telecommunications industry. He has a Bachelor degree in Economics and a Master degree in Business Administration and is the head of the Credit and Collections area at Oi.

  • Jim Bolzenius

    Jim Bolzenius

    Senior Director for Business Development

    WeDo Technologies

    Jim has 32 years of experience in the Telecommunications Industry.  He spent 27 years working for GTE Telecom and Verizon Wireless.  While working for these Carrier Operators, Jim developed systems and managed national teams focused on Global Fraud prevention and detection, Revenue Assurance, Roaming Operations, and Margin Assurance.  Jim also has extensive Account Management and Product Management experience.

  • Nixon Wampamba

    Nixon Wampamba

    General Manager Technical Design & Audit

    MTN Group

    A business development and IT professional with over 20 years experience in architecture, engineering, revenue assurance, process improvement and automation implementation in telecommunications. Proven ability to effectively link business objectives to technology and implement productive solutions. Expertise in testing and evaluating business and IT processes and infrastructure to minimize or prevent production outages with a solid track record for network problem diagnosis and resolution. 

  • Nuno Pestana

    Nuno Pestana

    Senior Product Specialist

    WeDo Technologies

    Joining WeDo Technologies in 2002, Nuno Pestana has worked in the regional teams delivering multiple RAID projects. He later join the Professional Services team were he was the responsible for the Rating and Billing Validation module. He is currently the responsible for the RAID Fraud Management Professional Services.

  • Ovidio Mejia

    Ovidio Mejia

    Fraud and Loss Prevention Director

    Tracfone Wireless

    Ovidio is currently the Fraud and Loss Prevention Director at Tracfone Wireless.

  • Pedro Fidalgo

    Pedro Fidalgo

    North America Delivery Director

    WeDo Technologies

    Pedro has over 20 years’ experience in Telecoms as an OSS/BSS manager in the areas of Billing, Interconnect, Mediation, Provisioning, Network Fault and Performance, Revenue Assurance and Fraud in Cable, Mobile and Fixed Telecom service providers.

  • Peter Prakash

    Peter Prakash

    Vice President Consulting


  • Rui Fontoura

    Rui Fontoura

    Chief Executive Officer


    With over 20 years of experience and having held various management functions, Rui Fontoura is the CEO of Saphety since 2010. Until then he was a Director at Softlimits and, previously, a Director at ParaRede and General Manager of ParaRede Brasil.

  • Rui Paiva

    Rui Paiva

    Chief Executive Officer

    WeDo Technologies

    Rui Paiva is CEO and co-founder of WeDo Technologies. Prior to founding WeDo Technologies in 2001, Rui Paiva was System Information Director and Deputy of Optimus Communications’ Executive Committee. Before, he was Consultancy Director at HP Portugal, following a career at Telecel/Vodafone Portugal heading up the Infrastructure, Operations and Help Desk Department.

  • Sebastian Marti

    Sebastian Marti

    Revenue Assurance and Fraud Prevention Manager

    Cablevision Argentina

    Sebastian is responsible for the Revenue Assurance and Fraud Prevention department in Cablevision Argentina. He has 23 years of experience in the telecom industry specially focused on business process control.

  • Sergio Piris

    Sergio Piris

    Fraud Legal Advisor

    Cablevision Argentina

    Sergio Piris is a lawyer, Chief of Clandestinity and Crimes in Technologies at Cablevision Argentina, President of CERTAL Argentina (Center of Studies for the Development of Telecommunications and Access to the Information Society of Latin America), Vice President of the Argentine Anti-Piracy Association. He is also the author of notes on Piracy in Cable and Internet TV and participates as a panelist on Piracy in Cable TV and Internet in different countries in Latin America, the United States and Europe.

  • Stephen Buck

    Stephen Buck

    Product Director

    Evolved Intelligence

    Steve has over 30 years’ experience in mobile telecoms in engineering and marketing roles for both equipment manufacturers and mobile operators. He has experience of fraud, identity and risk products for enterprises including banks, retailers, public sector and other verticals.

  • Thomas Steagall

    Thomas Steagall

    Vice President North America

    WeDo Technologies

    Seasoned Executive with 18+ years of experience in the Telecom Industry, providing consulting services globally to Tier 1 companies. Specialized in Risk Management, Revenue Maximization, Asset Optimization and Operational Excellence. Very solid know-how on the entire IT/Cloud space - OSS/BSS/ Digital transformation journeys as well as on Business Process Management.

  • Tony Poulos

    Tony Poulos

    Market Strategy Advisor

    WeDo Technologies

    Tony has a strong telecom BSS knowledge in billing, revenue assurance, managed services, payments and mobile content delivery. In June 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry.



We will have simultaneous translation from English to Spanish and Spanish to English

  • Thursday, October 19

  • Friday, October 20

  • 8:00 AM 9:00 AM

    Registration and Welcome Coffee


  • 9:00 AM 9:05 AM

    Welcome Words


    Tony Poulos, Market Strategy Advisor, WeDo Technologies
  • 9:05 AM 9:30 AM

    WeDo Technologies Vision


    Rui Paiva, Chief Executive Officer, WeDo Technologies
  • 9:30 AM 10:00 AM

    5G - Business Enabler


    Antonio Vanni, VP for Digital Services, Ericsson Canada
  • 10:00 AM 10:30 AM

    Using Signaling to Improve Fraud Detection


    Stephen Buck, Product Director, Evolved Intelligence
    Jim Bolzenius, Senior Director for Business Development, WeDo Technologies
  • 10:30 AM 11:30 AM

    Coffee-break + Product Demos


  • 11:30 AM 12:15 PM

    Discussion Panel: Operational Excellence in Business Assurance - Best practices from Top Notch Fraud & RA Operations

    (moderated by Thomas Steagall)


    Beckii Leung, Manager of Data Operations, Ultra Mobile
    Ceres Fagan, Director of Fraud/Loss Prevention and Network Security, TPx Communications
    Nixon Wampamba, General Manager Technical Design & Audit, MTN Group
    Jim Bolzenius, Senior Director for Business Development, WeDo Technologies
    Thomas Steagall, Vice President North America, WeDo Technologies
  • 12:15 PM 2:00 PM



  • 2:00 PM 2:20 PM

    WeDo Technologies Product Strategy


    João Resende, Chief Technology Officer, WeDo Technologies
    Tony Poulos, Market Strategy Advisor, WeDo Technologies
  • 2:20 PM 2:40 PM



    Tony Poulos, Market Strategy Advisor, WeDo Technologies
  • 2:40 PM 3:00 PM

    IoT Analytics and Business Assurance


    Peter Prakash, Vice President Consulting, Ericsson
    Thomas Steagall, Vice President North America, WeDo Technologies
  • 3:00 PM 3:20 PM

    Emerging Fraud Trends in an IP World


    Dan Deeth, Internet Trends Manager, Sandvine
    Pedro Fidalgo, North America Delivery Director, WeDo Technologies
  • 3:20 PM 4:20 PM

    Coffee-break and Product Demos


  • 4:20 PM 4:50 PM

    Operational Excellence in Risk Management – legal and fraud prevention working together


    Sebastian Marti, Revenue Assurance and Fraud Prevention Manager, Cablevision Argentina
    Sergio Piris, Fraud Legal Advisor, Cablevision Argentina
  • 4:50 PM 5:10 PM

    Advanced Analytics


    Carla Cardoso, Advanced Analytics Manager, WeDo Technologies
  • 5:30 PM 6:00 PM

    Free Time

  • 6:00 PM 7:00 PM



  • 7:00 PM 8:00 PM

    Dinner & Social Gathering


  • 9:00 AM 9:30 AM

    Revenue Assurance Training Session: Learn how to monitor and audit Voice-over-LTE

    Session open only for telecom operators.


    João Barbosa, Senior Product Specialist, WeDo Technologies
  • 9:30 AM 10:30 AM

    Fraud Management Training Session: Analytics and Fraud Detection – Understanding how can they work together

    Session open only for telecom operators.


    João Santos, Senior Product Specialist, WeDo Technologies
  • 10:00 AM 10:30 AM

    Fraud Management Training Session: The Benefits of Real Time Subscription Fraud

    Session open only for telecom operators.


    Nuno Pestana, Senior Product Specialist, WeDo Technologies
  • 10:30 AM 11:30 AM

    Coffee-break and Product Demos


  • 11:30 AM 12:00 PM

    Discussion Panel: Fraud in the New Digital World

    (moderated by Barbara Gurjão)


    Christiams Valle Gomez, Head of Operational Risks Prevention, Telefonica Peru
    Cezar Silveira, Fraud Detection and Prevention Manager, Oi Telecom
  • 11:50 AM 12:10 PM

    E-Billing B2B Best Practices


    Rui Fontoura, Chief Executive Officer, Saphety
    Alexandre Manela, Revenue Cycle Manager , Oi Telecom
    Fernanda Queiroz, B2B Customer Services Director, Oi Telecom
  • 12:20 PM 12:50 PM

    Collections Management


    Leonardo Botelho, Senior Credit and Collections Manager, Oi Telecom
    Fabio Glaser, IT Senior Manager, Oi Telecom
  • 12:50 PM 2:30 PM



  • 3:00 PM 6:00 PM

    Miami Sightseeing

  • 6:00 PM 6:00 PM

    Arrival at the Hotel

About the Venue

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Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach.

At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience, perfect suited to held the WeDo Technologies User Group Americas.


Fontainebleau Miami Beach Hotel

4441 Collins Ave, Miami Beach, FL 33140

View on Google Maps