Collection Operations Consultant

What we're looking for:

We are looking for a collection Operation Consultant, preferably with vast expertise in the telecom market, to help our clients leverage automation of their collection operation. To be successful, you will need to demonstrate experience and knowledge on Collection related processes. You will bring value to the customer through your understanding of their end-to-end collection areas, identifying points with need for improvement, business risks as well as mapping their current situation and designing a desired to-be situation. You need to have the ability to analyze and propose improvements on this customers' end-to-end collection process, considering tools, resources, IT operations as well as their organization and their competencies.

In this role, you will be interacting closely with senior customer stakeholders and our teams to drive a successful project delivery. You will ensure that consulting project is fulfilled and delivered in time, at a high quality and within budget. You must have proven knowledge on Collection areas, including:

  • Credit and Risk scoring
  • Collection calculation, aging and debt calculation
  • Bad debt management
  • Credit limits and usage controls
  • DCA, Agencies management


Key Qualifications

  • Strong understanding of collection area and using collection tools to enable the business
  • Experience working in organization where technology is a key element of the business
  • Demonstrated ability to work within Matrix environment
  • Strong interpersonal skills and ability to influence to a senior level
  • Ability to translate quot;technical speakquot; to senior internal and external stakeholders
  • Significant experience in the technology space, with a minimum of 5 years consulting and/or operations at manager level




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