IT/Ops & Solution Support (2nd Level Support Engineer) - Mexico City

Your Mission

Be responsible for the execution of Managed Services Operations processes to fulfill delivery obligations to clients. Ensures all client SLAs are completed on time.

What we're looking for:

  • Minimum of a Computer Science degree or equivalent strongly preferred
  • English - Advanced
  • Minimum of 1 - 2 years of experience in Linux environment

Duties and Responsibilities

  • Executes business processes (e.g. service level agreements, handoff from engineering to operations, support requests)
  • Monitors load and storage on processing servers.
  • Implements procedures in support of data security need related to data processing.
  • Manages data processing and escalates when necessary resources are not likely to be available in time to complete processing.
  • Understands and executes RAID and netCLARUS data processing and business processes. This includes (but is not limited to) activities such as:
    • Monitor data feeds from customers
    • Data processing and loading
    • Data archiving
    • Provide first level support for operations issues
  • Writes scripts in Perl and bash to automate operations
  • Works after work hours and weekends as needed.
  • Exposure to relational databases with the ability to write/modify basic SQL


And YOU must BE:

  • Self-driven with strong analytical and problem-solving skills
  • Must have strong attention to detail
  • Dependable, professional demeanor
  • Good interpersonal skills
  • Ability to work with limited supervision
  • Clear, effective verbal and written communication skills
  • Good working relationship with employees at all level, clients and outside vendors
  • Willing to help others and enthusiastic about work assignments.
  • Adjusts to job changes and grasps new ideas in the work environment
  • Handle difficulties and pressure situations with self-discipline
  • Taking initiative in trying new ideas to solve problems



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