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1. Why invest in Fraud management? [RP] The time is right for Fraud:RAID because it ensures that power is handed back to our customers, so they are not dependant on us forever. It is a response to customer demand for more control over the operator’s assurance processes. That’s why we made the software in such a way that you can add fraud management controls on top. It’s a platform that allows Telco’s to design their own processes where they can control operational processes each day, from end-to-end, measuring actual performance against KPI’s. WeDo’s technologies new fraud management is designed to tackle post-paid and prepaid fraud on fixed, wireless and IP services, including VOIP and IPTV, as well as enabling the tackling of fraud on upcoming converged, m-commerce and content services. At WeDo we call it Business Assurance. In addition, we find that increasingly we’re being asked by our customers for total control of all their processes. 2. What kind of information does Fraud:RAID manages? [RP] Fraud:RAID integrates data from current generation 2G, 2.5G, 3G and IP networks and prepares Telco’s to integrate all data from next-generation networks. Information relevant to the fraud management problem may include usage events for voice, data, content, m-payment, rated events and data from SS7 and IP probes. It is also designed to detect potential fraudsters at subscription or provisioning time, as well as integrating subscription and provisioning data records. Another benefit is the ability to segment subscriber data. It is possible to have subscriber information to hand during the analysis procedure, import the subscriber catalogue from the CRM system, billing and customer care system, to help the analyst classify the potential fraud. Fraud:RAID segments the subscriber base according to subscription age, payment history, corporate and risk profile. It allows the ability to target higher risk subscriber segments, and to tune Fraud: RAID’s detection rules to apply tighter detection criteria to those segments. 3. How does Fraud:RAID manages that information? [RP] Fraud:RAID detection methods include usage thresholds applied to calling patterns, call collisions, IMEI/IMSI stuffing, profiling and call velocity. Fraud:RAID implements a two-step detection technique, like alert generation from event data followed by alert correlation into cases representing potential fraud. Fraud:RAID implements support for multi-level detection whereby alerts generated at the subscription level may be correlated into cases applied to the account or dealer level. 4. Is Fraud:RAID a standalone product or just one more module of RAID? [RP] Fraud:RAID has been developed on the top of the proven RAID platform, which has been successfully deployed in more than 60 companies over the last seven years. The technology can be applied either as a module built into WeDo’s RAID based revenue assurance system, or as a standalone fraud management system. The RAID architecture, which provides the underlying support for the new Fraud:RAID system imports data from different platforms into a central repository, applying business rules to isolate errors or inconsistencies, issue instructions, generate alarm warnings and provide a range of analysis and reporting functions. It collects and analyses in detail customer, subscription, account and invoice data, as well as CDR data. It also addresses incoherencies among systems, loss of records or incomplete records, errors in files exchanged between systems, and incorrect service ratings. 5. Is Praesidium a fundamental part of the implementation process? [RP] System implementation for Fraud:RAID will be supported by WeDo technologies by WeDo technologies’ in house consultancy Praesidium, which will take care of the system configuration, customization and optimisation. UK-based Praesidium has gained operational FMS experience with more than 50 companies over the last decade. The firm was one of three acquired by WeDo in 2007, the others being Cape Technologies of Ireland and Brazil’s Tecnológica.
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