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Are you managing and controlling your Roaming business efficiently? Roaming is a very important service competitive operators must offer, not only to serve customer needs, but also to earn associated revenues. On average, Roaming revenues represent more than 10% of the total operator revenue. Roaming revenue, however, is very difficult to manage, due to the dynamic evolution of Roaming contracts. Hundreds of agreements, with documentation such as AA12, AA13, AA14, are required to facilitate Roaming. With each new service launched, such as MMS, Roaming Prepaid, Data Services, and Roaming Services, technical complexities are inherent due to the high volume of data operators must manage. TAP files with Roaming partners are changed at least monthly, and sometimes daily, in compliance with GSM Association. Roaming does provide operators with a high level of revenue. Nonetheless, due to the complexity involved in the information transfer required when providing Roaming services, Revenue Leakage in Roaming services, either through deliberate or unintentional means, is a reality telecom operators must address. The complex Roaming business process contributes greatly to Revenue Leakage in Roaming service. Roaming fraud currently accounts for 24% of the total fraud incurred by operators (GSM Association). One TAP can represent €1,000, and un-recovered files can result in even greater losses. Incorrectly rated, incomplete or duplicated records, as well as TAP file delays can all result in a large cost to the operator. Tests incongruence, inefficient processes, settlement inconsistencies, late payments, incorrect invoices and customer complaints also account for revenue lost in Roaming services. Roaming margins, already hard pressed by intense competition, must ensure the Roaming business process is accurate and up-to-date to protect the Roaming revenue stream. In the Roaming Business, assuring the correct billing of all transactions and services provided, according to established agreements, assures both high levels of process efficiency and minimum losses due to bad debt and fraud. Using a dedicated software tool to complete this process results in greater operator earnings, and more accurate customer service results. What is the true value in using dedicated software tools? Using automated systems to implement frequent and systematic processes, as well as effective management mechanisms, will detect revenue leakage and therefore achieve high efficiency in Roaming business practices. This efficiency will directly be translated into higher profitability for the operator. Roaming Revenue Assurance – Automated systems should have an efficient, continuous and autonomous control of Roaming Business revenue flow, and should validate inbound and outbound Roaming services, settlement, TAP and RAP, and control Clearing House data interchange. A revenue chain approach, detecting and preventing events loss (CDR’s) along the entire revenue chain of roaming business, and validating data integrity between different kinds of OSS/BSS systems, is essential. It is also important to have a continuous and autonomous management of the Roaming business life cycle, and control the Roaming business workflow. The positive impact, inherent in the implementation of a dedicated solution, can be measured with the following benefits:
If you implement a dedicated software solution to monitor your Roaming business process, your Roaming solution results will be greater because of it!
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