WeDo Consulting Newsletter

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July 2004, 3rd Edition, quarterly edition

WeDo Consulting launches new International brand - WeDo Soft - to reinforce its positioning as a leading software provider to the communications & media markets.

WeDo Consulting – Leading Solutions for Telecommunications

The role of Customer Value Intelligence in Customer Relationship Management
In a context of market maturity and very high penetration rates, mobile operators are evaluated by their EBITDA per Client, more than by the size of their Customer base or market share. Read more on Elisabete Silva's opinion, Marketing Coordinator for Customer Value Intelligence, Optimus Portugal...

A talk with Nuno Folque, Revenue Assurance Manager from Vodafone, Portugal

Revenue Assurance is a very important area for most telecommunication companies since it may be the key to sustain their business margins. For a global operator such as Vodafone, it’s not a question of survival. Instead, it’s taking advantage of our dimension and scale it to increase revenues …

HP and WeDo Consulting establish alliance in Latin America
HP and WeDo Consulting announced an alliance that will provide both fixed and mobile operators with a set of solutions designed to improve Telco’s financing positions.

Telemar selects Revenue Assurance Software from WeDo Consulting
Telemar decided to start an aggressive Revenue Assurance program based on the implementation of RAID, meaning an important step towards automation. Telemar is the largest fixed operator in Brazil with 16 Million subscribers...

Optimus wins The Data Warehousing Institute 2004 Best Practices Awards
WeDo Consulting delivers the winning solution in the category of “Delivering a 360-degree View of Customers”
WeDo Consulting, announces that its customer Optimus won the DW Institute Best Practices Award.

To request more information on those solutions, please contact customerservices@wedoconsulting.com


	Please send us your comments: customerservices@wedoconsulting.com

Operators creating billions in customer churn
Operators risk losing a third of their customers who feel that the service they are receiving is not up to scratch. The survey highlights a disparity between operators and their users as mobile network providers focus on business expansion at the expense of improving the system's key to providing better customer service
Cellular-news, 4th July 2004

The Roaming Business remains a high-margin business
However, to be managed effectively, a single and complete view of the roaming business across the organization is required, in order to define the most compelling roaming offers, understand its contribution to the overall business and provide the best service levels.
Inês Ferreira, WeDo Consulting Product Manager

Olympic Games Via 3G Handsets
Telia's Sweden mobile customers will be able to experience summer's Olympic Games directly via their mobile handsets. Telia will offer its subscribers video content from the Olympic Games in Athens and a host of Olympic services.
3G News 11th May

“Revenue Assurance Forum”
London, 27th to 28th Sept. 2004
Farr Group
link for the event

“GSM Asian and GSM Association and General Meeting”
Singapore, 27th Sept. to 1st Oct. 2004
IBC
link for the event

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