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 January
2004, 1st Edition, quarterly edition |
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WeDo
Consulting Implements Integrated
Collection Solution in Brasil Telecom
Innovative solution for
one of Latin America’s largest telecommunications service
provider.
Lisbon, November 2003 – WeDo Consulting, an information
systems consultant, has announced the completion of a new business
deal – the implementation of its Integrated Collections
Solution (ICS) in Brasil Telecom, one of the largest fixed telecom
operators in Latin America with over 10 million lines deployed.
WeDo Consulting’s Integrated Collections Solution (ICS)
will enable Brasil Telecom to have a better control over its
current payment default levels in order to reduce them - one
of the biggest challenges in the telecom sector.
ICS will allow Brasil Telecom to manage its Collection process,
providing its teams with tools that assure more effectiveness
and efficiency in the collection processes. ICS enables the
segmentation and prioritization of targets and actions according
to the customer’s behavior and the easy implementation
of new control strategies. The automation of the collection
process includes follow-up options that enable the necessary
activities for the payment of customer credits.
According to Rui Paiva, WeDo COnsulting's CEO, "This deal
is another step in the consolidation of our internationalization
strategy. The project developed for Brasil Telecom reiterates
the recognition of the value of our solutions in the telecommunications
market – competitive and technologically advanced solutions.”
About the Collections
solution
ICS (Integrated Collection Solution) is a solution that performs
an integrated and intelligent management of collection operations,
covering the customer credit lifecycle. This solution, acting
upon target customers, allows the use of increasingly effective
collection strategies, that automatically increase the efficiency
of the entire process and of the involved resources.
About Brasil Telecom
Brasil Telecom is the concessionaire of local and long distance
intra-regional fixed telephony and responsible for other telecommunications
signals’ transportation services in the Federal District
and in the States of Acre, Rondônia, Mato Grosso, Mato
Grosso do Sul, Tocantins, Goiás, Santa Catarina, Paraná
e Rio Grande do Sul. Brasil Telecom has currently over 10,6
million lines deployed, over 297 thousand public phones and
a 99% rate of network digitization. For more information, please
go to www.brasiltelecom.com.br
About WeDo Consulting
WeDo Consulting is positioned as a provider of information systems
integrated solutions, including in its corporate strategy a
group of complementary and specialized business units, which
offer highly effective and competent answers in the creation
and implementation of global solutions.
With an international presence, WeDo Consulting is the only
Portuguese company, together with the Mobile Telecom Operators,
to be an associate member of GSM Association, as a provider
of Billing applications and systems.
Consolidating its commitment to a culture of excellence and
sustained quality growth, WeDo Consulting has obtained the ISO
9001:2000 certification, in a project requiring the commitment
of the company in the implementation of the Quality Management
System.
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WeDo
Consulting develops churn prediction package for Telecommunications
Providers based on SAS technology
WeDo Consulting, a provider of software solutions for the global
telecommunications market, has developed a churn prediction
package – Churn Analytics – using SAS Data Mining
technology. This solution has been tailored to meet the specific
needs of Telecommunications providers, who face increased levels
of competition and high churn rates.
Churn Analytics was developed in close partnership with SAS,
and draws on the high quality of SAS’s Data Mining tools
and on WeDo Consulting’s telecom market and business intelligence
experience and expertise. This solution was designed to allow
a Telecommunications Provider to identify those customers that
present a high propensity to leave, through predictive statistical
analysis of the customer’s behavior, consumption patterns
and demographics. Based on the timely identification of the
likely churners, Telecommunications Providers can proactively
fight churn, by implementing differentiated customer retention
and loyalty strategies, while increasing the knowledge on their
customer’s value and behavior.
“WeDo Consulting and SAS partnership highlights the synergy
between our technologies and consulting services. With WeDo
Consulting, we can leverage a complete range of solutions and
services that can help customers get information more effectively
and create more knowledge about business environments. Both
companies provide the best from tecnology and consulting world
satisfying the market and meeting the demands of tomorrow”
refers Luís Moniz, SAS marketing manager.
By combining the best technology tools with in-depth business
understanding, Churn Analytics delivers a framework that significantly
accelerates the time to market, reduces the project risk and
delivers superior return on investment. Churn Analytics is one
of the modules of WeDo Consulting’s business intelligence
framework for Telecommunications – CKS (Customer Knowledge
Solution).
About CKS (Customer
Knowledge Solution)
Implemented at the most innovative providers in Europe and Latin
America, CKS provides a world class business intelligence framework
specifically designed to meet the needs of the Telecom business.
CKS covers the complete information cycle - from collection,
to storage and exploitation – that is relevant for the
decision making process. Its modular and scalable architecture
integrates several information domains: Customer, Traffic, Supply
Chain, Financials and Churn, which complement each other, which
allow for a unique and integrated vision of the customer and
its value.
About WeDo Consulting
WeDo Consulting is a leading provider of software solutions
and services for the communications & media markets in Europe
and Latin America. With an international presence, WeDo Consulting
is an ISO9001: 2000 certified organization, and a member of
the GSM Association, as a provider of Billing applications and
systems. Additionally, WeDo Consulting is internationally certified
on SAS technology.
Customers include Orange, Telefónica, Amena, Optimus,
Novis, Oi, Telemar, Telecom Americas and Cabovisão. WeDo
consulting can be found on the World Wide Web at www.wedoconsulting.com
About SAS
SAS is the market leader in providing a new generation of business
intelligence software and services that create true enterprise
intelligence. SAS solutions are used at more than 40,000 sites
-- including 90 percent of the Fortune 500 -- to develop more
profitable relationships with customers and suppliers; to enable
better, more accurate and informed decisions; and to drive organizations
forward. SAS is the only vendor that completely integrates leading
data warehousing, analytics and traditional BI applications
to create intelligence from massive amounts of data. For more
than 25 years, SAS has been giving customers around the world
The Power to Know®.
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Hyperion
Partnership and Joint solution announced
WeDo Consulting has established a partnership agreement with
Hyperion that intends to formalize WeDo Consulting’s
experience in implementing Business Performance Management
solutions based on Hyperion Essbase XTD.
As a result of the partnership agreement, WeDo Consulting
is launching a Business Performance Management solution tailored
for the Telecom business, based on Hyperion Essbase XTD. This
solution provides Telecom Operators with timely access to
Key Performance Indicators to monitor specific aspects of
the Telecom business, such as subscribers’ evolution
and network coverage and quality, while providing a clear
picture of the overall company performance. This solution
has already been implemented at a European mobile operator
and covers about 80% of typical telecom requirements, leading
to short deployment timeframes and low risk projects.
To request more information on
this solution, please contact customerservices@wedoconsulting.com
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