Training & Support
Training
The adoption of new technology presents its own particular set of technical, organizational and business challenges. Deriving quick returns from the initial investment and sustaining value in the post-deployment environment requires not only excellence in the technical delivery but also investment in the people and processes who will be responsible for the operation of the new product or solution.
The WeDo Academy directly addresses these challenges by providing comprehensive training programs for WeDo’s Customers and Partners
Customer Training
Customer training provides customers with the information necessary to take full advantage of WeDo’s solutions. These programs provide training for the different product user profiles, namely business users, application support and administrators. It also covers the different technological platforms supported by WeDo.
Partner Training
Partner training provides partners with the appropriate tools and knowledge to position WeDo and its solutions; and the partner technical training provides the knowledge and certifies our partners in the implementation of WeDo products.
Technical Support
WeDo technologies Technical Support Team provides highly effective assistance to all of our customers in solving any problem relating to any of our deployed products or solutions.
Support is provided by dedicated teams who have in-depth knowledge, experience and advanced training on our entire product portfolio.
WeDo technologies’ Development Centers provide the corrective support required to ensure that faults are promptly corrected according to its severity level and the agreed level of support service.
Technical support is provided via telephone and/or internet according to the agreed level of support service i.e. 8x5 (Office Hours) or 24 x7. Our Technical Support service includes fault identification, correction and, where required, deployment of system patches.
