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WUG17 BY THE NUMBERS

COUNTRIES
50
COUNTRIES
TELECOM
65
TELECOM OPERATORS
SPEAKERS
40
SPEAKERS
ATTENDEES
300
ATTENDEES
 

2017 EDITION PHOTO RECAP

Download Photos
(Available only for the Conference Attendees)


SPEAKERS

 

 
Alex Rootham
Telus Canada
Alex Rootham
Manager Technology Strategy
Telus Canada
Alex leads several DevOps teams owning internal infrastructure, programs, projects, technologies, processes and quality measurement systems. As the Product Owner of Telemetry, he leads EBA business metrics tools with stakeholders across a broad spectrum of RA, Ops, Marketing and Strategy. Alex is passionate about transforming waterfall teams, processes and culture to Agile, and Scrumban.
 
Andreas Manolis
BT Group
Andreas Manolis
Group Head of Strategy and Risk
BT Group
Andreas is the Group Head of Strategy and Risk for BT Revenue Assurance. Prior to joining BT, Andreas was the Head of Revenue Assurance & Fraud at mobile operator EE. He is a former Board Director of the Telecommunications UK Fraud Forum and the Mobile Industry Crime Action Forum.
 
Angel Matheus
Ericsson
Angel Matheus
Manager Business Consulting - RLAM Business Consulting
Ericsson
More than 18 years of experience in Telecommunications Industry, with a strong emphasis in consulting on Revenue Assurance, Operational Risk Management, Business Process Management and Change Management, Project Management and Telecom.
 
Bernardo Lucas
WeDo Technologies
VP Marketing & New Business
Chief Marketing & Strategy Officer
WeDo Technologies
Bernardo Lucas was appointed in 2017 as WeDo Technologies VP Marketing & New Business. Prior to joining WeDo Technologies, Bernardo worked as Project Leader at U.S. based Boston Consulting Group (BCG), where he led technology, media, telecommunications, retail and financial services consulting projects. He holds an MBA from INSEAD with distinction.
 
Bernice DeMarco
BT Group
Bernice DeMarco
Director of Revenue Assurance
BT Group
Though she now oversees one of the most comprehensive and diverse RA functions in the industry, overseeing all of BT’s wholesale and retail revenue streams, Bernice also has tremendous hands-on experience, having worked in the revenue assurance, fraud management and billing teams at a wide variety of telcos. Bernice’s CV includes TalkTalk, AOL Broadband, Carphone Warehouse and Vodafone Malta.
 
Carlos Marques
WeDo Technologies
Carlos Marques
Group Head of Product Marketing
WeDo Technologies
Joining WeDo Technologies in 2009, Carlos Marques previously held roles in marketing and sales for IT companies. Carlos is WeDo Technologies’ product marketing manager, the leader of the company product board - the “meeting point” for product & services strategy at WeDo Technologies. Carlos is also the person responsible for managing the product roadmap process in the company.
 
Carlos Martins
WeDo Technologies
Carlos Martins
RAID Cloud Product Owner
WeDo Technologies
Carlos Martins is a software engineer and a certified Usability professional that joined WeDo to help redesign the RAID’s UX. Carlos has more than 14 years of experience on the development and architecture of rich internet applications. More recently focused on the RAID.Cloud solution to build hassle-free software as a service solutions that help Telcos fighting Fraud.
 
Cassio Sampaio
Sandvine
Cassio Sampaio
Vice President of Marketing
Sandvine
Cassio is a technology product and strategy executive with 20 years of experience in roles with vendors and telecom operators in North & South America and Europe. At Sandvine, Cassio has worked with dozens of fixed and mobile operators leveraging network policy control applications for network business intelligence, launching new data services, optimizing network resources and more increasingly monitoring and mitigating network usage fraud.
 
Cláudia Azevedo
Sonae IM
Cláudia Azevedo
Chief Executive Officer
Sonae IM
Cláudia Azevedo is CEO of Sonae IM and Chairman of WeDo Technologies. Holds several other positions in the Efanor Group including CEO of Sonae Capital, executive board member of SonaeCom and nonexecutive of NOS Telecommunications.
 
Daniel Reyes
Cablevisión México
Daniel Reyes
Revenue Assurance Deputy Director
Cablevisión México
He has set up successfully a Revenue Assurance and Fraud Prevention Department at Cablevisión México developing and implementing a general strategy, controls, policies, KPI’s and a business-technological model for Revenue Assurance and Fraud Protection.
 
Douglas Hynson
Telus Canada/Ericsson
Douglas Hynson
Senior Business Process and Data Visualization Analyst
Telus Canada/Ericsson
With knowledge of back-end and customer focused business practices, brings a unique and positive view on the capabilities of data to promote and support positive change for business. Superior knowledge of Business and Process Drivers and Requirements.
 
Eric Priezkalns
CommsRisk
Eric Priezkalns
Editor Chief
CommsRisk
Eric is a recognized expert on communications risk and assurance, and is the editor of Commsrisk.com. Eric currently sits on the committee of the Risk & Assurance Group, and is an editorial advisor to Black Swan.
 
Glen Winn
Virgin Media UK
Glen Winn
Head of Revenue Assurance and Fraud
Virgin Media UK
Glen has more than 23 years of experience in many aspects of broadcast and telecommunications fraud and revenue assurance. He has pioneered the use of software tools to analyse and investigate RA, Fraud and Risk Management across the organisation. Glen is a regular speaker on both Fraud and Revenue Assurance issues and was a co-author of the fraud management yearbook.
 
Inês Ferreira
WeDo Technologies
Inês Ferreira
VP Business Development
WeDo Technologies
Inês joined WeDo Technologies in 2001, and after passing through Marketing and Product Management teams, started working in Sales. At the moment Inês is responsible for the definition and implementation of the global business development strategy, including the management and coordination of the regional sales teams with a proactive attitude towards the market.
 
João Moita
WeDo Technologies
João Moita
Chief Operations Officer
WeDo Technologies
One of the founders of WeDo Technologies, he has previously worked as CRM Director for Southern Europe at Unisys and also IT Director for the CRM area at the mobile operator Optimus.
 
João Resende
WeDo Technologies
João Resende
Chief Technology Officer
WeDo Technologies
Having joined WeDo Technologies in 2001, he previously spent four years at American Management Systems in various development and program management roles. João Resende leads the product development at WeDo Technologies. João Resende has over 15 years of experience in Software development and in Telecom industry.
 
João Santos
WeDo Technologies
João Santos
Senior Product Specialist
WeDo Technologies
Manager with over 16 years of experience in IT projects covering different areas and technologies, with proven experience on several international projects and customers. Currently working in the Professional Services team, in the design and deploy of WeDo's products involving Analytical and Machine Learning Techniques for areas like Fraud Management or Customer and Marketing Optimization.
 
Karl Whitelock
Stratecast Frost & Sullivan
Karl Whitelock
Director OSS BSS Strategy
Stratecast Frost & Sullivan
One of the original founders of Stratecast Partners, Karl established the OSS/BSS Competitive Strategies practice. He has managed executive-level relationships with a variety of communications industry companies. Many have sought his insights, especially for help with the product or marketing strategies that BSS/OSS suppliers must engage to meet the needs of industry change.
 
Ladislao Cortés
Entel Chile
Ladislao Cortés
New Business Processes Manager
Entel Chile
Ladislao is currently working in the Digital Transformation Project at Entel Chile. In the past, He has managed different departments including Billing, Operations, Customer Experience, Sales, Risk Management, Inventory and Logistics. In 1998, when the GSM telephony arrived in Chile, he was leading the business processes area. In 2011 he was part of the team that led the Entel integration process, fixed and mobile.
 
Luis Arnaut
Oi
Luis Arnaut
Revenue Assurance Manager
Oi
Responsible for Revenue Assurance, Revenue validation, Pre Paid controls and risk management at Oi.
 
Miguel Moreira
WeDo Technologies
Miguel Moreira
VP Global Alliances
WeDo Technologies
In his career, Miguel had lead large professional service firms, with a strong technology component. Miguel implemented business transformation programs, new organizational models, modern control methods, process redesigns and quality systems in telecom, consulting and manufacturing global and regional leading companies.
 
Norberto Henriques
WeDo Technologies
Norberto Henriques
Head of User Experience
WeDo Technologies
Norberto works closely with all teams and product owners to ensure the best UX for end-users. He has been working in the Information Systems industry for the last 19 years, strongly focused on Human-Computer Interaction and Information Visualization.
 
Nuno Pestana
WeDo Technologies
Nuno Pestana
Senior Product Specialist
WeDo Technologies
Joining WeDo Technologies in 2002, Nuno Pestana has worked in the regional teams delivering multiple RAID projects. He later join the Professional Services team were he was the responsible for the Rating and Billing Validation module. He is currently the responsible for the RAID Fraud Management Professional Services.
 
Ora Shalom-Berger
Ericsson
Ora Shalom-Berger
Managing Director, Risk & Business Assurance
Ericsson
Joined Ericsson 4 years ago as a Consultant and System Integration Managing Director. Has 10 years of experience in the Revenue & Business Assurance (RBA) domain and more than 15 years of experience in the Telecommunication industry. Successfully led large implementations of Billing, RBA and Fraud solutions in North America.
 
Paulo Cabrita
WeDo Technologies
Paulo Cabrita
RAID Cloud TEG Product Owner
WeDo Technologies
He joined WeDo Technologies in 2001, where he has held project management functions for software development and project delivery in the area of Revenue Assurance in different geographic regions. Before that, he participated in the launch of the 3rd mobile operator in Portugal, Optimus (now NOS), where he worked for 3 years in areas such as Mediation, Provisioning, Interconnection and Fraud.
 
Phillip Yoo
CSG International
Phillip Yoo
President, Carrier Business Unit
CSG International
Mr. Yoo became President of CSG’s Global Carrier Business in March 2016. In this position, he sets and executes the strategic direction for sales and delivery of CSG’s solutions for telecommunications and wireless carriers worldwide, while guiding existing customers to success through the digital transformation of the telecom industry.
 
Raul Azevedo
WeDo Technologies
Raul Azevedo
VP Product Development
WeDo Technologies
With professional experience in Telecommunications, Banking and Retail, Raul Azevedo re-joined Wedo Technologies in 2010 as Director of Product Development, responsible for WeDo’s product development, product management and research areas. Raul chaired the TM Forum’s Fraud Management Team between 2011 and 2015.
 
Raul Mascarenhas
WeDo Technologies
Raul Mascarenhas
Executive Committee Advisor
WeDo Technologies
Raul is currently WeDo Technologies Business Partner. Previously, he developed the Portuguese IRS System and was responsible for the Collection System for the Portuguese Treasury. He was also responsible for the launching of the Billing and CRM system at Optimus (now NOS).
 
Rebecka Cedering Ångström
Ericsson
Rebecka Cedering Ångström
Director, Ericsson Networked Society Lab
Ericsson
In her work Rebecka explores how digital technology influences and transforms businesses and society. She is particularly passionate about understanding opportunities and challenges in relation to emerging technology such as artificial intelligence, robotics and virtual reality. With a background as a consumer expert Rebecka also explore expectations and attitudes toward new digital technology from a human perspective.
 
Rhys Saunders
Vodafone UK
Rhys Saunders
Senior Revenue & Margin Assurance Manager
Vodafone UK
Rhys is the Head of Margin Assurance in Vodafone UK, and responsible for the Revenue and Margin control environment across the Fixed and Mobile business segments. He has nearly 10 years’ Finance and RA experience across both Vodafone UK and Group after joining the company on the Finance Graduate Scheme in 2007.
 
Richard Purnell
Vodafone UK
Richard Purnell
Revenue and Margin Assurance Manager
Vodafone UK
Richard is a highly experienced Revenue and Margin Assurance Manager from Vodafone UK. Having joined the company in 2003, he has 14 years’ experience covering Dealer Management, Revenue Assurance, Margin Assurance and Commissions and has also consulted in Vodafone Turkey and Vodacom South Africa. Richard is currently implementing Commissions Assurance in Vodafone UK.
 
Rui Delgado
WeDo Technologies
Rui Delgado
Senior Product Specialist
WeDo Technologies
Having joined WeDo Technologies in 2007, during his career, has been directing, managing, developing and implementing projects as a Delivery Manager in the telecommunications sector, mainly on Asia Pacific region, in areas like Revenue Assurance and Fraud Management.
 
Rui Horta
Unitel
Rui Horta
Head of Fraud and Security Department
Unitel
At Unitel (Angola), Rui leads the team reponsible for detection, investigation and report of all sorts of Internal or External Fraud and Security Incidents, and advices the company on main fraud and security risks and provides guidance for prevention and control, among other responsabilities.
 
Rui Paiva
WeDo Technologies
Rui Paiva
Chief Executive Officer
WeDo Technologies
Rui Paiva is CEO and co-founder of WeDo Technologies. Prior to founding WeDo Technologies in 2001, Rui Paiva was System Information Director and Deputy of Optimus Communications’ Executive Committee. Before, he was Consultancy Director at HP Portugal, following a career at Telecel/Vodafone Portugal heading up the Infrastructure, Operations and Help Desk Department.
 
Thomas Krüger
The Boston Consulting Group
Thomas Krüger
Associate Director
The Boston Consulting Group
Thomas Krüger is an Associate Director based in BCG's Düsseldorf office. He joined BCG in 2003 and developed a deep expertise in IT strategy & architecture, Sourcing, IT performance and ICT markets/service delivery, by working globally with international Telco operators, ICT/IT services providers, and a broad range of international corporations.
 
Thomas Steagall
WeDo Technologies
Thomas Steagall
VP North America
WeDo Technologies
Seasoned Executive with 18+ years of experience in the Telecom Industry, providing consulting services globally to Tier 1 companies. Specialized in Risk Management, Revenue Maximization, Asset Optimization and Operational Excellence. Very solid know-how on the entire IT/Cloud space - OSS/BSS/ Digital transformation journeys as well as on Business Process Management.
 
Tony Poulos
WeDo Technologies
Tony Poulos
Market Strategy Advisor
WeDo Technologies
Tony has strong telecoms BSS knowledge in billing, revenue assurance, managed services, payments and mobile content delivery. In June 2011, Tony was recognized as one of the 25 most influential people in the telecom software industry.

PRESENTING THE WUG MEMBER CHALLENGES

For the first time we are introducing the WUG Member Challenges in our worldwide user group. This is a great opportunity to share experiences through peer-to-peer colaboration and network with like-minded professionals, and discover solutions to specific challenges through engaged problem solving. We will have four international professional and independent coaches that will help you take advantage of these sessions.

 
 
Dave Darsch
This Way Up
Dave Darsh
Founder
This Way Up
In additional to his current active roles as Chairman and member of multiple Boards, Dave as a strategic business advisor has more than 35 years of experience as an entrepreneur and managing executive of technology companies. He mentors entrepreneurs and helps them develop business plans that accelerate revenue growth and/or external infusion of capital.
 
Jeff Clark
This Way Up
 
José Miguel Herrero
This Way Up
 
Montserrat Corominas
This Way Up

MASTER OF CEREMONIES

nadine dereza bw
Nadine Dereza is an experienced business presenter and accomplished interviewer and has presented for CNN, BBC, Sky TV, SABC, Simply Money, Summit TV and Associated Press. As London Markets Correspondent for the Financial Times and Summit TV, she was awarded 'Financial Journalist of the Year'.

Nadine has an in depth understanding of the whole business spectrum from entrepreneurs, SMEs, right through to FTSE 100 and Fortune 500 organisations. She is highly experienced in business, finance, politics, eCommerce, sustainability, environment, eBusiness, economics, IT, banking, technology, pharmaceuticals, retail, oil & gas, education, apprenticeships, media and telecommunications.

View Profile

AGENDA

 Sessions for telecom operators only
8:00AM
Registration and Welcome Coffee
9:00AM

Revenue Assurance Training Session

Rui Delgado, Senior Product Specialist, WeDo Technologies
João Santos, Senior Product Specialist, WeDo Technologies

  • Learn How to Monitor and Audit Voice-over-LTE from the Revenue Assurance point of view

  • Understanding Analytics and Fraud Detection
Fraud Management Hands-on Training Session
(Max: 30pax; one computer for two people)
Nuno Pestana, Senior Product Specialist, WeDo Technologies

The Benefits of Real Time Subscription Fraud and How to Explore It
10:30AM
Coffee-break and Product Demos on Demand
11:00AM
Revenue Assurance Training Session
Rui Delgado, Senior Product Specialist, WeDo Technologies
João Santos, Senior Product Specialist, WeDo Technologies

  • RAID - Revenue Assurance: Learn how to monitor and audit Voice-over-LTE

  • Understanding Analytics and Fraud Detection
Fraud Management Hands-on Training Session
(Max: 30pax; one computer for two people)
Nuno Pestana, Senior Product Specialist, WeDo Technologies

The Benefits of Real Time Subscription Fraud and How to Explore It
12:30PM
Lunch at the MYRIAD by SANA Hotels
2:00PM
Welcome Words from WeDo Technologies
João Moita, Chief Operations Officer, WeDo Technologies
Inês Ferreira, VP Business Development, WeDo Technologies
2:20PM

Presenting WUG Member Challenges
Dave Darsch, Founder, This Way Up
Challenge #1

Using Revenue Analysis to learn what our Customers really want

Alex Rootham, Manager Technology Strategy, Telus Canada
Douglas Hynson, Senior Business Process and Data Visualization Analyst, Telus Canada

3:50PM
Coffee-break and Product Demos on Demand
4:20PM

WUG Member Challenges
Challenge #2

Cyber and Applicational risks' impact on Fraud

 

Rui Horta, Head of Fraud and Security department, Unitel

WUG Member Challenges
Challenge #3

Revenue Assurance as marketing, financial, reporting and controlling solution for video-on-demand services.

Pedro Bravo, Head of Revenue Assurance, NOS

Big Data, Analytics and Process Automation

Miguel Alves, Head of Technical Architecture, WeDo Technologies

Luis Brás, Business Management Product Owner, WeDo Technologies

Norberto Henriques, Head of User Experience, WeDo Technologies
5:50PM
Product Demos on Demand
7:30PM
Dinner at the MYRIAD by SANA Hotels
Thursday, May 11 2017
8:00AM
Registration and Welcome Coffee
9:20AM
Welcome Words from the Master of Ceremonies
Nadine Dereza
9:25AM
WeDo Technologies Vision
Rui Paiva, Chief Executive Officer, WeDo Technologies
1020AM
Digital Transformation / Digital Services ― Are the Margins Right?
Karl Whitelock, Director OSS BSS Strategy, Stratecast Frost & Sullivan
10:40AM
WeDo Technologies Product Strategy
João Resende, Chief Technology Officer, WeDo Technologies
Tony Poulos, Market Strategy Advisor, WeDo Technologies
11:00AM
WeDo Technologies Product Roadmap
Raul Azevedo, VP Product Development, WeDo Technologies
Carlos Marques, Group Head of Product Marketing, WeDo Technologies
11:40AM
Coffee-break and Product Demos on Demand
12:00AM
RAID.Cloud
Raul Azevedo, VP Product Development, WeDo Technologies
12:20PM
Digital Footprint
Carlos Martins, RAID Cloud Product Owner, WeDo Technologies
12:35PM
Test Event Generator
Paulo Cabrita, RAID Cloud TEG Product Owner, WeDo Technologies
1:00PM
Changing the Motivation for Managing Risk and Assurance
Eric Priezkalns, Editor Chief, CommsRisk
1:30PM
Lunch at the MYRIAD by SANA Hotels
3:20PM
Continuous Evolution of Revenue Assurance
Andreas Manolis, Group Head of Strategy and Risk, BT Group
Bernice DeMarco, Director of Revenue Assurance, BT Group
3:50PM
Drilling for Digital Gold – Big Data & Advanced Analytics in the Telco industry
Thomas Krüger, Associate Director, The Boston Consulting
4:20PM
Digital Transformation at Entel Chile
Ladislao Cortés, New Business Processes Manager, Entel Chile
Angel Matheus, Manager Business Consulting, Ericsson
4:50PM
Coffee-break and Product Demos on Demand
5:20PM

 WUG Member Challenges
Challenge #4

Future Revenue Assurance

Luis Arnaut, Revenue Assurance Manager, Oi

 WUG Member Challenges
Challenge #5

Revenue Assurance and IOT execution

 

Daniel Reyes, Revenue Assurance Manager, Cablevisión México

 WUG Member Challenges
Challenge #6

Implementation of Group-Wide Managed Service

Glen Winn, Head of Revenue Assurance and Fraud, Virgin Media UK

Big Data, Analytics and Process Automation

Miguel Alves, Head of Technical Architecture, WeDo Technologies

Luis Brás, Business Management Product Owner, WeDo Technologies

Norberto Henriques, Head of User Experience, WeDo Technologies
6:50PM
Free Time
7:30PM
Dinner at the Lust in Rio restaurant
Friday, May 12 2017
9:00AM
Welcome Coffee
9:30AM
Discussion Panel: The 'Face of Customer Experience' and the Role of Telcos in the new Digital Era
Bernardo Lucas, Chief Marketing & Strategy Officer, WeDo Technologies
Miguel Moreira, VP Global Alliances, WeDo Technologies
Raul Mascarenhas, Executive Committee Advisor, WeDo Technologies
10:00AM
Emerging Technology and New Consumer Expectations
Rebecka Cedering Ångström, Ericsson' Networked Society Lab, Ericsson
10:30AM
Data Quality Assurance
Rhys Saunders, Senior Revenue and Margin Assurance Manager, Vodafone UK
Richard Purnell, Revenue and Margin Assurance Manager, Vodafone UK
10:50AM
Coffee-break and Product Demos on Demand
11:20AM
WUG Member Challenges Wrap-up [No Press]
David Darsch, Founder, This Way Up
11:50AM
The BRAVO Approach
Ora Shalom-Berger, Managing Director, Risk & Business Assurance, Ericsson
12:10PM
Next Generation Fraud Protection
Cassio Sampaio, Vice President of Marketing, Sandvine
Thomas Steagall, VP North America, WeDo Technologies
12:30PM
Redefining BSS for the Digital Revolution
Phillip Yoo, President, Carrier Business Unit, CSG International
12:50PM
Sonae IM Vision
Cláudia Azevedo, Chief Executive Officer, Sonae IM
1:00PM
Lunch at the MYRIAD by SANA Hotels
3:00PM
Sightseeing in Lisbon
6:30PM
Free Time
7:30PM
Dinner at the Largo restaurant
 

THE VENUE LOCATION IN 2017

With a unique location in the city of Lisbon, overlooking the Tagus River, the Myriad by SANA Hotels is an innovative and one of a kind hotel. 

With unparalleled views over the Tagus River and Parque das Nações, combined with a contemporary design and unique facilities, this hotel redefines the concept of luxury hotel. It's also equiped with a modern Conference and Event Centre, connected to the hotel by a covered aerial bridge, perfect suited to held the WeDo Technologies Worldwide User Group.

Address: Cais das Naus, Lote 2.21.01, Parque das Nações, Lisbon | View on Google Maps

More about the Hotel 
myriad01 0866 myriad03 0138 myriad08 0650

OUR GUESTS SPEAK ABOUT THEIR WUGS EXPERIENCE

Hugo Martins Oi small
"Sharing Revenue Assurance Best Practices at WWUG15"
Hugo Martins, Oi Brazil
 
Omar Merouana Orascom small
"Looking Ahead to My Journey of Discovery at WeDo's User Group 2015"
Omar Merouane, Djezzy
 
WeDo Technologies WWUG14 Day21 1
"Insights From a First Time WWUG Attendee – Why We'll Be Back Next Year!"
Alex Roothman, Telus Canada



Read Blog Article
Thomas Steagall - Ericsson
"Staying ahead of the curve at WeDo Technologies' Worldwide User Group"
Thomas Steagall, Ericsson North America
 
WeDo Technologies Tony Poulos
"My bags are packed!"
Tony Poulos, TM Forum
 
Welcome WWUG
"Attending WWUG Helped Form a Business Case for our Revenue Assurance Platform"
Scheherazadé Bokhari, Everything Everywhere


Read Blog Article
WeDo Technologies Welcome WWUG
"Share and share alike at the WeDo Technologies' Worldwide User Group"
Mert Cadirci, Turkcell




Read Blog Article

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