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Workforce Management Assurance

Workforce Management Assurance

Monitors the management of CSP staff activities. Measures workforce performance based on their activities and outcomes.

 

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Building and maintaining a productive workforce is critical for CSPs and their overall success. This includes monitoring field staff assignments and schedules, and reducing costs by minimizing unneeded travel expenses while decreasing unnecessary contracting services and maximizing internal field staff team allocations. Workforce Management Assurance helps ensure success on the first service visit, while detecting service fraud or incorrect reports, and increasing overall customer satisfaction.

RAID Workforce Management Assurance continuously monitors the management of CSP field staff activities. It profiles work forces based on their activities and outcomes, (complete, incomplete, non-performed work orders, etc.) It also focuses on controlling costs related to overstaffing, overtime, travel costs, service-level agreements and invoice disputes.

THE SOLUTIONS THAT ADDRESS YOUR NEEDS
Promote ease of adoption and accelerate audit control implementation with the software packages for Workforce Management Assurance

Workforce Performance
Workforce Performance
Promotes efficient and effective workforce management and ensures delivery to end customer.
Settlement/Payments Control
Settlement/Payments Control
Audits workforce supplier settlements and payments.
Suppliers/Partners Monitoring
Suppliers/Partners Monitoring
Supports the management of the supplier/partner network.
KEY AREAS COVERED
Give analysts a broader insight across the organization
  • Delivery Accuracy
    Ensures correct allocation and delivery of services and/or equipment to the field. Analyzes, decomposes and issues work orders. Identifies work order errors and measures overall customer satisfaction.
  • Cost Accuracy
    Controls overall costs and revenues related with the workforce. Continuously monitors travel costs and service level agreements and disputes; ensures accuracy of settlements and payments.
  • Supplier/Partner Management
    Guarantees accuracy of supplier/partner settlements and payments. Tracks delivery of services, reschedules if needed, and tracks customer complaints per supplier/partner.
CHALLENGES ADDRESSED
Address industry-specific regulatory and compliance requirements
  • Are work orders accurate and executed in a timely fashion?
  • How many reassignments or reschedules are there?
  • How big is the work order backlog?
  • Are the supplier/partner requisitions accurate and being executed on time?
  • Are all supplier/partner costs under control?
  • Are settlements and payments under control?
  • Are supplier/partner invoices accurate?

The RAID platform

See the full details of the platform that run today's most innovative and widely deployed Revenue Assurance and Fraud Management Apps in the telecom market.
With just a few clicks, gain visibility to information from across your entire business, to create an integrated, real-time approach to reducing organizational risks.

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