Incentives Broker  
Reward your sales partners in relation to their performance

Despite the complexity of incentives management in the telecoms industry, trust and transparency are paramount to its success. If sales commissions are to be paid based on a collection of metrics, it is required that these metrics are honestly reported and that all commissionable events are correctly accounted.

However, telecom companies often face a commission-calculation challenge: how can they be sure that the commissions they pay out are accurate? Furthermore, what is the relation between the customer value to the operator and the commission paid to a sales partner? The problem arrives from the industry’s confidence in trusting manually reported point-of-sale/billing system orders and sales channel self-reporting.

Commissionable events such as chargebacks are often under-reported, while activations and equipment sales are constantly over-reported. Adding to the complexity of achieving accuracy, commission analysts are overwhelmed by huge volumes of commissionable data, and can only audit small samples of information.

Improve the efficiency of your sales force and explore the customer lifetime value (CLV) of your product and service catalog with Incentives Broker.

It offers a best-of-breed, comprehensive SPM (sales performance management) application that enables marketing and sales teams to implement quick, efficient, and flexible compensation plans, without the need for programming skills.
Incentives Broker provides the metrics’ analysis to reward the channel partners that support you when delivering your latest offering to market, and increases ARPU and customer experience. Incentives Broker has a proven track record with many leading mobile and landline operators, TV operators, ISPs and Triple players.

Increase Accuracy
• Unlike many other Customer Performance Management Software packages, Incentives Broker collects information directly from the network infrastructure and enriches it with information from the business support systems to produce accurate, commissionable events. This can avoid delays during the handling of customer service downgrades, which can impact the commissions paid to a dealer in a specific time period.

Prevent Fraud
• Monitor customer usage to prevent fake commissionable activations.

Manage the CLV
• Develop more elaborate commissionable events by collecting and reconciling information from a wide set of business support system platforms. This will increase the value of ongoing revenue and minimize churn.
• Use Incentives Broker to design complex, rewarding plans based on differently graded events.
• Design programs to target a variety of goals such as acquiring new customers, converting customers to upgrade a product/service, increasing volume, improving range, encouraging the rapid take-up of new products, etc.

Motivate your sales force based on transparency
• With Incentives Broker, you can offer any type of incentive program with a full range of commissions to your sales partners, channel distribution, as well as retail stores and service depots. Through the online portal, partners can access their most updated commission fees, as well as other information, to help gain their commitment with the most recent campaigns.
• In order to stimulate a transparent relationship between the Telecommunication Service Provider and its sales network, Incentives Broker provides extensive reporting on incentive results, as well as a dispute management portal to manage sales network incentive value disagreements.
• In addition to the sales reporting performance data, the web portal allows the marketing teams to share product information, online training, and current commission plans. The aim is to win new customers and switch sales in the short term, but also to develop longer-term loyalty by emphasizing business partnerships.

Adapt your compensation plans to the market demands
• Incentives Broker is a flexible tool that enables you to design or modify customized solutions, simulate and check the solutions prior to implementation, and to deploy compensation plans. A simple, yet powerful rule-editing wizard allows for the easy creation and configuration of business rules and variables without the need for code writing or in-depth technical knowledge.

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