Collections Broker
Ultra flexible debt collection software designed for Communications Service Providers 

Bill collection is one of today’s most critical business functions. Collecting funds quickly and accurately ensures maximum working capital and significantly improves a CSP’s cash flow. Automating the collection process allows the CSP to lower personnel costs, as well as collect overdue payments or take legal action earlier in the overall collection process.

Telecom Operators inefficient in their collection processes are faced with recurring bad debt situations, long outstanding payment periods and overblown operational expenses. This phenomenon needs to be effectively dealt with, as it brings serious financial consequences. Even at 5% -10% of operational revenue, the total cost is significant. CollectionsBroker - is a highly flexible and easily configurable solution to automate and continuously improve your credit control and collections operations.

CollectionsBroker combines several different credit control and collection actions to achieve maximum effectiveness and efficiency preventing and combating bad debt: Letters, Emails, Calls, Short Messages (SMS), Voice Messages, Net Actions (Total and Partial), External Collections Agencies, etc.

CollectionsBroker monitors accounts on an ongoing basis and automates the key collection processes, allowing your contact center to access through a web interface all the information it needs to handle overdue or delinquent accounts.

CollectionsBroker combines several different actions to achieve maximum effectiveness and efficiency, preventing and combating bad debt:

• Letters
• E-mails
• Calls
• Short Messages (SMS)
• Voice Messages
• Network, control to limit services, re-direct or bar callers
• Credit Bureau
• Internal Black List
• External Collection Agencies
• Payment Agreements
• Write-offs

CollectionsBroker Main Features:

Collections Manager
Monitors customers’ debt and by applying user configured segmentation strategies, based on several criteria such as ‘customer type’, ‘risk scoring’, or ‘overdue amount’, among others, decides how to handle each situation by applying different collection scenarios.

Negotiation Manager
Supports the simulation and establishment of payment agreements with customers and controls them from the moment of the request to the conclusion or breach of the agreement.

External Collections
Manages the interaction with external collection agencies. CollectionsBroker enables the creation of packages based on different criteria, their distribution to the different external collection agencies and tracking them according to the rules defined. For each package, commission payment rules are established and calculated, such as recovery rates and achievement bonuses, as well as the negotiation limits for the overdue invoices

CollectionsBroker Interact
Perform daily collections activities in an easy-to-use web interface. Browse for information about customers’ debt, accounts and invoices; view all executed actions and manage the planned actions. Migrate, suspend and deactivate customers from the attributed scenarios. Create and execute mass actions for user-selected customers, accounts and invoices. Negotiate payment agreements and manage the interaction with external collection agencies.

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