RAID Business Control - Incentives Assurance
Add auditing controls to your Sales Performance Management software that protect your business.

For many telecommunications companies, the key to success relies in building closer relationships with indirect sales channel partners. It’s estimated that incentives can represent up to 10% of the operator’s total costs since 80% of sales are made through indirect sales channels. Therefore it is paramount to manage correctly dealers incentives, implementing adequate control procedures and tools to prevent incentives overpayment.

To accomplish an effective partnership strategy, operators should select the most effective sales partners, pursue a solid relationship with those that demonstrate capacity to consistently attract top-quality customers and help maintain them on the network. This requires operators conduct a careful examination of each dealer, ensuring the adequate management of incentives paid to the sales channel when compared with the customer lifetime value.

Historically, fraudulent activities from unscrupulous dealers created reliance on trusting manually entered point-of sale/billing system activity orders and partner channel self-reporting.

It is not unusual to see from sales partners commissionable events such as chargebacks being under-reported, while activations and equipment sales are consistently over-reported.

Looking, to the internal commission auditing processes, it is common to see analysts overloaded by huge amounts of commissionable data, processed in a short timeframe, making the process unworkable.

RAID: Incentives Assurance
RAID Incentives Assurance enables a telecom operator to validate and analyze real-time revenue streams, influencing the variable compensation for commissions and payments according to the predefined rules in third-party sales incentive support systems.

RAID Incentives Assurance can help a telecom operator monitoring the most complex compensation plans by tracking all theevents that feed the Sales Performance Management software, since the moment a subscriber becomes a customer until the moment that he leaves the network.

By validating the information that comes from the business support systems, operators can; obtain more accurate compensation fees; abolish potential commissioning fraudulent activities; get a stronger view on penalty actions and chargeback actions; pay after receipt, avoid fake “new activations” and commission based on service level usage.

RAID Incentives Assurance can correlate telecom business systems in order to accurately monitor dealer commission’s fees by analyzing:
• Subscriber activations, reactivations, migrations, additional services, product upgrades (Network)
• Contract renewals and equipment sales (Network and CRM)
• Subscriber revenue and rate plan loyalty (Network and CRM)
• Referral and override payments (Billing and Collections System)
• Volume Bonus (Billing)
• Chargeback applied to original amount paid when commission rates change (Billing and SPM)
• Subscriber deactivations after X days of activation and product downgrades (Network and CRM)
• Price Protection (Billing)
• ...

Benefits
• Increases contract and product profitability
• Decreases fraudulent activities resulting from unscrupulous partners
• Adds additional control points to faulty commission systems
• Provides a complete picture of commission plans to improve future loyalty campaigns
• Enables the execution of forecast analysis by correlating commission cycles results with annual budget and/or preceding year’s results.

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