RAID Business Control - Collections Assurance Solution
Maximizing revenue without depreciating customer relationship.

Subscriber bad debt has increased dramatically across the telecoms industry. At the same time the economic turmoil has made shareholders more demanding, requesting results that demonstrate both cost restraint and increased profitability.

For telecommunications providers, one of the simplest and quickest ways to improve profits is to invest in end-to-end tools, to ensure that all the services provided to subscribers are actually being billed and collected accurately.

The acquisition phase of the customer credit life cycle is perhaps the most critical; a significant number of telecom operators do not gather comprehensive customer data to start a preventive credit control actions.

RAID Collections Assurance monitors subscribers network service usage and correlates the information gathered from third-party applications, such as collections systems, billing systems and CRM rate plans amongst others, to create a real-time customer credit scenario.

Common problems due to collections inefficiencies:
• Past due date balances & short-paid invoices that can turn into bad debt and write-offs.
• Unusually high customer credit limits.
• Abnormal credit situations that occur between credit reviews.
• Excessive customer credits and write-offs when compared to sales.
• Customer dissatisfaction due to delays in customer account receipts updates leading to future churn.

RAID is able to reconcile the information exchange between different revenue chain systems, previously approved credit limit policies, customer payments receipt along with network usage, to reduce bad debt risk.

RAID made hectic RA life simpler and easier by gathering
number of scattered issues in single application. Now we can measure and point out issues in shortest possible
time.

Imran Mahtab
Manager, Revenue Assurance, Accounting & Finance at Banglalink

RAID is able to reconcile the information exchange between different revenue chain systems, previously approved credit limit policies, customer payments receipt along with network usage, to reduce bad debt risk.

RAID Collections Assurance adds additional measuring points in the network over customer credit limits and customer receipts, in order to reduce information anomolies in third-party credit control systems and the customer lifecycle network usage. This provides an accurate view of the bad debt risk exposure at any given point in time.

With RAID Collections Assurance, an operator can monitor the entire financial value chain by linking critical customer service usage with account receivables, collections and cash management processes. Hence, this reduces credit risk exposure normally resulting fromsubscriber defaults.