Don’t Miss the Sixth Insights Business Intelligence Report from TM Forum
2009-11-06
This Insights Business Intelligence Report analyzes the benefits of strong Revenue Assurance performance for Communications Service Providers (CSPs) at all levels of maturity. It includes observations from recent TM Forum Business Benchmarking Revenue Assurance benchmarks and Revenue Assurance Maturity Model surveys. The report also includes perspectives from CSP thought-leaders about the contribution Revenue Assurance makes to their corporate success, and key vendor views on current and future Revenue Assurance challenges.
The TM Forum Business Benchmarking study reveals that Revenue Assurance program maturity is directly correlated with Revenue Assurance performance. The report finds that CSPs that invest in Revenue Assurance differentiate themselves through high performance, efficient operations, and bottom-line contributions.
Revenue Assurance performance is directly correlated with the maturity of Revenue Assurance programs, making the growth of Revenue Assurance team maturity an important investment. A strong Revenue Assurance capability is a core attribute of high-performing CSPs — a necessity and a differentiator.
Mature Revenue Assurance teams can look like cost centers if measured solely on revenue recovery, since there is little leaked revenue to recover. A better measure of Revenue Assurance team success is the percent of revenue that cannot be billed. This measure reflects ability to identify revenue leakage as well as to recover leaked revenue. In Leading CSPs, 0.0% of revenue could not be billed, whereas Lagging CSPs could not bill 6.4%.
Charging and third party settlements are becoming more challenging as a result of complex service bundles, increased transaction volumes, and expanded supplier populations. Revenue Assurance organizations play an important role in preserving margin on new revenue streams, including tracking new transaction types through to correct billing and third-party fund allocations.
TM Forum’s Business Benchmarking Program manages and delivers metric-based benchmarking studies, surveys on qualitative aspects of performance, and business intelligence reports. CSPs contribute data anonymously through a secure portal and database. The program includes more than 150 active service providers from 30 countries.
“Revenue Assurance: The Hidden Opportunity” is the latest in a series of TM Forum Insights Business Intelligence Reports that address CSPs strategic issues, available exclusively to TM Forum members.
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