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  Industries   >  Overview  >  Retail

Industry Challenge

Retail and wholesale are, by definition, highly competitive businesses. Business success is, more and more, measured only by margins and profitability.
In the 90’s management focus was on defining the strategy. Currently, the managers' attention is focused on the operational control of the implementation of the strategy. For the business survival it became critical to maximize the profitability in retail / wholesale operations, as well as keeping the costs totally under control.

Retailers must target both cost reduction and new, high-margin products and services that can increase revenues.
Retailers must expand beyond its original mandate of detecting causes of revenue leakage to a role of integrated revenue and cost management across the enterprise. The complexity of the retail processes and architectures, the number of entities (internal and external) involved, leads to potential revenue losses.

Some costs and sales losses in CPG and Retail supply chain



How can WeDo Technologies help?

WeDo Technologies is a proven supplier of Business Assurance platforms, having consistently delivered successful projects across the globe during the last 10 years. WeDo Technologies’ Business Assurance solutions address the optimization of both Business Performance and Risk Management systems and processes, aligning these critical goals in order to achieve maximum shareholder value protection.

WeDo addresses the challenges of the retail industry with its Business Assurance offer.
Business Assurance is essentially about using systems to improve operational effectiveness and manage  risk. At its heart is the belief that, when applied well, management systems help to improve business performance in a quantifiable way.
By understanding what really matters to organizations and their stakeholders, organizations can improve their systems, and businesses, simultaneously.
The Business Process Assurance tools ensure the daily monitoring of all processes in a central point, allowing managers to have, in time, a unique view on the company's actual execution.

Retailers that adopt Business Assurance practices are able to control their revenues and improve their Performance as they have:

 
  • Daily vision of revenue chain and data integrity through the operation

  • Detail of operational gaps, profit loss and risk exposure

  • Updated and daily analysis, in a single point, of the several systems and control points

  • Corrective actions started proactively launched

  • Operational business intelligence information, for ongoing planning & analysis
 


Reflecting directly in its P&L:

 
  • Assuring Revenues
    • As we need to ensure we receive Revenues from the products and services provisioned and sold to our customers and partner, but also…
  • Assuring Costs
    • Costs associated with the services sold to customers and partners
    • Fixed Costs that may not be directly associated to services
    • Cash-related Costs due to non-payment, bad debts, etc.
  • Assuring Margins
    • Revenues less costs on the products sold to customers and partners
 
 

Business Assurance is to guarantee the correct billing of all transactions, products and services provided according to established agreements and applied prices and assure minimum loss due to, among others, shrink, inadequate inventory levels, bad debt and fraud.

Business Assurance in the retail world should consider either the typical retail processes and  the architecture. For both it is necessary to identify:

  • Potential Leakage or Loss Points
  • Improvement points
  • Performance triggers and KPIs

 
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