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Customer Collections Assurance

Customer Collections Assurance

Enables CSPs to monitor the accuracy of their customer credit scoring process and their various collections and dunning strategies.

 

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Ensuring an accurate collections process requires the use of automated internal auditing processes and predictive analytics. At the very least, collections assurance should include managing and auditing the various rules for credit scoring, along with in-house collections and external collections processes.

WeDo Technologies’ Customer Collections Assurance enables CSPs to monitor your customer credit scoring process, along with your distinct collections and dunning strategies. It also measures the performance of internal and external debt recovery agencies. 

THE SOLUTIONS THAT ADDRESS YOUR NEEDS
Promote ease of adoption and accelerate audit control implementation with the software packages for Customer Collections Assurance

Scoring Monitoring
Scoring Monitoring
Evaluates the quality of segmentation and credit risk for each subscriber.
Dunning and Collections Monitoring
Dunning and Collections Monitoring
Provides an end-to-end audit process that evaluates collections activities and its general performance.
Debt Allocation and Recovery
Debt Allocation and Recovery
Provides an end-to-end audit process to evaluate performance and debt allocated to external agencies.
KEY AREAS COVERED
Give analysts a broader insight across the organization
  • Scoring Accuracy
    Provides bad debt prediction, monitors the relative “risk level” vs “delinquency” and evaluates customer risk levels.
  • Collections Accuracy
    Monitors bad debt and churn rates, identifies internal or customer fraud cases, evaluates debt amounts and recovery costs. It also evaluates strategy efficiency and identifies internal or customer fraud cases.
  • Debt Recovery Performance
    Guarantees accuracy of debt allocation; monitors the agencies’ recovery rates and evaluates commissions calculated, approved and paid.
CHALLENGES ADDRESSED
Address industry-specific regulatory and compliance requirements
  • Are the customers’ risks well defined?
  • How accurate are your collections strategies?
  • How efficient are your negotiation plans?
  • Who are the best data collection agents/legal agencies?
  • Which is the monthly recovery rate?
  • How is overdue debt aging?
  • Which is the monthly churn rate?

The RAID platform

See the full details of the platform that run today's most innovative and widely deployed Revenue Assurance and Fraud Management Apps in the telecom market.
With just a few clicks, gain visibility to information from across your entire business, to create an integrated, real-time approach to reducing organizational risks.

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